One in four employees has used instant messaging to send information about
company plans, finances or password/login credentials, security experts have
warned.
FaceTime Communications said that enterprises need to wake up to the use of
real-time communications in the workplace and ensure that they have the ability
to log, archive and retrieve the communications.
A review of thousands of pages of IM conversations in the recent Société
Générale trading scandal revealed that the rogue trader may not have acted
alone.
The reports note that much of the trading scheme was discussed over instant
messaging, as opposed to more traditional email channels. Société Générale's
ability to retrieve these messages provided a clear trail for investigators.
"The financial sector has long led the way in the use of technology, and its
adoption of instant messaging is no exception," said Nick Sears, EMEA vice
president at FaceTime.
"Employees frequently believe that their IM conversations are private, as the
Société Générale case shows.
Employees frequently believe that their IM conversations are private
Nick Sears EMEA vice president, FaceTime Communications
"By and large the employees are correct as many businesses do not even
recognise that real-time communications are being used on their systems, let
alone monitor it."
FaceTime added that IM is not the only real-time communication tool that
organisations should be wary of when it comes to information leakage and
employee collusion.
"Even if you ignore the fact that you cannot scan for malware using
traditional security tools, encrypted VoIP is still a major headache for
companies in terms of data leakage," said Sears.
"It is not just conversations that go unmonitored. Most VoIP clients allow
you to exchange files too, allowing confidential documents to slip easily in and
out of the organisation before you can say 'regulatory investigation.'"
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