Online fraudsters target large merchants

Report identifies different targets for 'professional' and 'rookie' scammers

Ian Williams

Hackers are focusing on larger online resellers to deliver highly sophisticated attacks, according to the fourth annual UK Online Fraud Report from CyberSource.

The research found that 42 per cent of large online merchants had been aware of fraudsters targeting specific products that could be easily sold.

Advertisement

A further 25 per cent documented fraudsters trying to find and exploit upper and lower transaction limits before orders are manually reviewed by staff.

By contrast, only 23 per cent of small merchants had experienced specific product targeting, and only three per cent recognised the practice of testing transaction limits.

On the other hand, small merchants were targeted by simpler attacks which rely more on luck than ingenuity to succeed.

These included schemes such as card generators, which create possible card numbers against a specific set of customer data, or multiple identities being tried against a single card number.

"Fraudsters are constantly reacting to whatever barriers are placed in their path and finding new ways to beat the system," said Simon Stokes, managing director of CyberSource.

"This year's report shows that online retail fraud has reached a level of sophistication where we can recognise different patterns of behaviour and different targets for 'professional' and 'rookie' fraudsters."

Regardless of the level of sophistication, online fraud continues to grow. Nearly half of all businesses have seen fraud levels rise in the past 12 months, and 38 per cent reported no change in the level of activity.

Large and very large merchants were hit hardest, and over a quarter have recorded losses up more than 10 per cent on last year.

To make matters worse, specific examples from respondents suggest that fraudsters are becoming increasingly brazen in their attempts to defraud retailers.

Merchants reported incidents of orders being placed with stolen identities, followed by the fraudster waiting outside the address of the victim for a package to be delivered.

"Online retail continues to grow at a phenomenal rate, and the infrastructure to support it cannot always keep up," said Jo Evans, managing director of the Interactive Media in Retail Group.

"At the moment law enforcement policies and practices may be lagging behind, but as an industry we also need to look at ways that we can work together more effectively to tackle fraud."

Merchants of all sizes have now typically implemented five or six different lines of defence, including simple checks on addresses and card details, as well as more sophisticated tools such as rules-based automated decision engines.

Only 17 per cent of respondents agreed that the police are effectively tackling online retail fraud.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Tags:

Do you agree?

Related whitepapers

Related jobs

Most watched

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

Xperia X1

Video Review: Sony Ericsson Xperia X1

First Looks Editor Ian Williams gets hands on with the Sony Ericsson Xperia X1

IT white papers

Search white papers

Top categories

Poll

Poll: Summer smartphones

Poll: Summer smartphones

Which smartphone will you be taking to the beach this summer?

View poll results

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Spotlight

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

old computer

Government honours veterans of Bletchley Park at last

Surviving veterans of the code-breaking facility to receive badge of...

Motorola MC55 Enterprise Digital Assistant

Review: Motorola MC55 Enterprise Digital Assistant

A rugged Windows Mobile device for mobile workers

BT

BT promises 1.5m fibre connections by summer 2010

Telco begins major rollout in 69 locations across the UK

Primary Navigation