The inability of many employees to find key files, emails or documents can
cause stress, frustration, arguments and a bad atmosphere at work.
A survey by enterprise content management firm
Tower
Software found that a third of employees at middle manager level or below
have been in such a position when stepping into someone else's job or covering
an absence.
Around 87 per cent of those respondents have experienced a variety of
negative outcomes as a result, largely because of their inability to find
necessary documents.
Over two thirds found it 'extremely frustrating', while 40 per cent became
'extremely stressed'.
Almost a third missed a deadline as a result, a quarter said that it was bad
for working relationships and 18 per cent claimed that it made them look bad in
front of customers or managers.
According to the survey, which was conducted by
Dynamic
Markets on behalf of Tower, one in six said that it caused arguments and 13
per cent that it created a bad atmosphere in the office.
David Oates, vice president at Tower EMEA, said: "The problem does not even
stop when you are off sick or out of the office.
"Some 43 per cent of middle managers and 48 per cent of junior managers have
had to phone a colleague, customer or supplier to ask them to send a copy of a
document or email because they could not find it on their system.
"In our fast-paced modern business environment time is a precious commodity
that most busy employees simply cannot afford to waste.
"It is no wonder that colleagues with poor information management practice
are causing office tension."
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