2007 was widely touted as the year of social media, but analysts expect to
see changes this year in the way social media is used and an increase in its
effect on business.
The advent of the social web has created such online interaction between
consumers that traditional models to research a product or service will change
fundamentally.
Will Beresford, strategy director at Beyond Analysis, believes that
traditional search engines will become increasingly less relevant to the
consumer and that businesses will need to rethink their online strategies.
As a result, search engine providers will look to tiered services providing
more accurate results to those willing to pay.
While this will begin with services to business, Beresford expects to see
tiered search services bundled into ISP packages as value differentiators.
Traditional models for businesses to research their consumers are also
expected to change. Customer information will be enriched by data found on the
social web to supersede traditional research tools such as questionnaires and
focus groups.
Feedback and influence from social networks will ultimately become more
significant factors in the purchasing decision cycle.
Smaller, lesser known brands will begin to pick up loyal networks of
customers who have come directly as a result of influence from within their
network.
The data generated from web 2.0 will be increasingly important to all
organisations, not just web-based businesses, enriching companies' understanding
of their customer base.
Meanwhile, as social networking sites become ever more cluttered with
advertising and branded applications, their popularity will decline.
Beresford expects the popularity of the monolithic social networking site to
fall as consumers begin to realise that it is not such a great thing to bare all
to the world, and is not half as much fun as everyone thought it was.
People will also look to their social networks to do much more for them, such
as finding jobs, getting advice and even making specialist purchases such as
niche travel destinations.
Forums and networks will bring common interests together to share advice and
create purchasing power.
Other social media predictions include an expectation that official news will
be increasingly contextualised by consumer opinion, making it harder to discern
between real news and opinion.
And further lapses in data security within the public sector will see to it
that the ID Card scheme will die a death this year.
Do you agree?
Have your say on this article