"Even if SMS traffic keeps growing at current rates into the future, mobile
operators cannot rely on revenues from SMS growing at the same pace," he said.
Delaney noted that, although the UK has been a saturated mobile market for
several years, and growth in mobile voice usage is slowing down, text messaging
continues to defy gravity.
"Growth in SMS traffic in the UK has been describing an almost perfect
straight-line graph for the whole of the 21st century and shows no signs of
slowing down," he said.
Despite this growth, Delaney warned that mobile operators need to plan now to
deliver a new type of service that can have the same kind of mass-market appeal
as SMS, and that can inject new growth into mobile messaging revenues.
Allen Scott, general manager at communications developer
NeuStar
NGM, believes that mobile instant messaging (IM) is the way forward as it
allows consumers to do so much more with their phones.
"Next-generation messaging will act as an easy-to-use communications tool and
control point for users," he said.
"Mobile IM acts as a plug-in to other applications and services such as
social networking, music sharing and dating.
"This is partly because of the awareness many users have of PC-based IM, and
partly because of the viral nature of the service.
"But mostly it is because users already understand the benefits of messaging
and recognise that mobile IM takes SMS to a new level with the added benefit of
presence information."
Scott warned companies considering mobile IM services to make sure they are
marketed effectively and priced appropriately in order to maximise consumer
appeal.
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