Windows piracy tool goes haywire

20-hour outage causes chaos

Shaun Nichols in California

A problem with Microsoft's Windows Genuine Advantage (WGA) over the weekend caused some legitimate copies of Windows XP and Vista to be labelled as fraudulent.

A company spokesperson told vnunet.com that the problem lasted for 20 hours, from Friday afternoon into late Saturday morning.

Advertisement

The company is still determining the exact cause, although marketing general manager Joe Williams attributed the problem to a server failure.

During the 20-hour outage, users who attempted to revalidate their copies of Windows were told that their software could not be validated.

For Windows Vista users, failing the validation check puts the system in a reduced functionality mode, disabling the Windows Aero interface, the Ready Boost cache utility, and non-critical security procedures in Windows Defender.

Windows XP users are presented with recurring dialogue and balloon notifications on failing the validation check.

Microsoft requires users to revalidate their systems after major upgrades, such as the replacement of a hard drive.

On a posting to Microsoft's WGA blog, senior product manager Alex Kochis said that the problem had affected "less than 12,000 users" and that the system was now fully functional and providing accurate validations.

Kochis also noted that none of the users was sent into Vista's 'Out of Grace' mode, in which pre-installed games and premium features are disabled and sessions are limited to one hour.

Kochis said that users can now revalidate their copies by visiting Microsoft's W GA validation website.

Some Windows users, however, were not immediately willing to forgive and forget. "I was and still am quite mad at Microsoft," a user by the name of 'michaelosity' commented on the Microsoft blog posting.

"I paid well in excess of $200 for my copy of Vista Ultimate and getting the 'Your copy of Vista appears to be counterfeit' and having functionality removed and not being able to install updates from the MS site doesn't make for a very good experience."

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Tags:

Do you agree?

Related whitepapers

Related jobs

Most watched

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

Xperia X1

Video Review: Sony Ericsson Xperia X1

First Looks Editor Ian Williams gets hands on with the Sony Ericsson Xperia X1

IT white papers

Search white papers

Top categories

Poll

Poll: Summer smartphones

Poll: Summer smartphones

Which smartphone will you be taking to the beach this summer?

View poll results

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Spotlight

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

old computer

Government honours veterans of Bletchley Park at last

Surviving veterans of the code-breaking facility to receive badge of...

Motorola MC55 Enterprise Digital Assistant

Review: Motorola MC55 Enterprise Digital Assistant

A rugged Windows Mobile device for mobile workers

BT

BT promises 1.5m fibre connections by summer 2010

Telco begins major rollout in 69 locations across the UK

Primary Navigation