Microsoft
is to provide customers with a free retrofit to its
Xbox
360 Wireless Racing Wheel.
The action follows a very small number of incidents of a malfunction in the
device, in which a component in the wheel chassis may overheat and release smoke
when the AC/DC power supply is used to charge the wheel.
Microsoft has stressed that the action is precautionary and voluntary, and
that there have been no reported incidences of fire, personal injury or property
damage resulting from the failure.
A spokesman for the Xbox team told
vnunet.com
that the problem lies within the power supply and not the wheel itself.
Customers who contact Microsoft will be sent a replacement power supply to
rectify the problem.
Owners of the peripheral should stop using the AC/DC power supply until they
have obtained their retrofit. They may continue to operate the wheel using
battery power.
However, while operating in battery mode the force feedback feature will not
be available. But once retrofitted, owners may run the wheel using AC power and
reactivate this feature.
Microsoft has created a
Wireless
Racing Wheel recall web page which contains information about the problem
and a link to a form that users can fill out and send in to Microsoft, at which
point they will receive further details about the retrofit.
The company is working with the relevant regulatory agencies such as the
US
Consumer Product Safety Commission to make sure that the malfunction is
properly dealt with, and has warned that this may affect delivery dates to
suppliers.
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