The company has published a statement on its website detailing the causes of
the disruption, denying that the problems were caused by a
deliberate
denial of service attack. The assertion was corroborated by independent
security analysts.
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Meanwhile, traditional telcos are gloating over the damage the outage has
caused to Skype's brand and to similar ultra low-cost internet telephony
services which threaten to undermine their revenues.
"I hate to say I told you so," a product manager at one UK-based telco told
vnunet.com.
"Free VoIP services are fine for consumers but you should not rely on them
for business use. They do not yet offer the reliability or quality of
carrier-grade services."
Independent telecoms analysts agree with the telcos. "There is still a danger
that services designed to be highly disruptive to traditional telecoms business
models have been developed without sufficient regard for resilience," said Mark
Main, senior analyst at
Ovum.
"This is something we have been saying since consumer VoIP came to the fore
during 2003.
"Telecoms engineering is no different to any other product development: there
is always a commercial penalty to pay by compromising reliability or quality.
You still broadly get what you pay for in telecoms."
Main pointed to anecdotal evidence suggesting that Skype's service had been
degrading lately.
Skype's statement blamed the outage on a huge reboot of its servers following
security patching and "a previously unseen software bug within the network
resource allocation algorithm". The problem has been since been fixed.
Skype has been providing internet telephony services for nearly four years
without serious disruption. The company claims to have up to 50 million regular
users worldwide.
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