Traditional marketing campaigns are proving unsuccessful on social networking
sites, according to a recently published report.
The
Forrester
Research study suggests that most marketers still use traditional tactics
like run-of-site advertising and static microsites to push messages into these
networks.
However, the return on investment in these campaigns is very low, and
marketers should be prepared to engage in a personal relationship with users by
providing something of value.
Promotions are good in this context, according to Forrester, but information
or brand elements that users can pass on to their friends are even better.
"It is clear that successful social networking site campaigns do not follow
traditional marketing rules," said Charlene Li, a principal analyst at Forrester
and co-author of the report.
"Social networking sites cannot be treated as channels because their members
are not passive web pages."
The report suggests that marketers should mimic how music acts promote
themselves on sites like
MySpace
by engaging their fans with frequent backstage gossip and answering their
questions.
"During the past 10 years, the evolution of the internet has dramatically
changed how organisations interact with customers," said Gurval Caer, president
and chief executive at marketing agency
Blast
Radius.
"Companies are recognising that traditional marketing approaches like
advertising are less effective today, and marketers are struggling to deliver
value.
"People no longer want 'interruptive' brand communications; they want
interactions with their peers and true value from companies through
Facebook
applications or communities for sharing ideas and experiences."
Caer added that marketing needs to "turn itself on its head" with a much
greater focus on building relationships that will make people's lives "easier,
better and richer".
The report concluded that companies that want to advertise on social networks
should embrace the interactive aspect of the sites in order to gain the full
benefit of these campaigns.
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