Police are investigating South Korea's two biggest ISPs on suspicion that
they broke identity theft laws on more than seven million occasions. The two
companies,
KT
and Hanaro Telecom
Inc, are suspected of signing up more than seven million customers
for services without their permission, according to police sources cited by
local media today.
Many of the company's internet service customers were apparently illegally
signed up for additional services by telephone sales agents, who did not obtain
the written consent required under law, police say. Reports say the two ISPs may
have illegally signed up 7.3 million of the 10 million households and businesses
in the country that rely on them for internet service.
More than 60 employees and agents working for the two firms are now being
questioned by police. KT has announced that it is cooperating with authorities
and that it will improve internal data security procedures. Hanaro Telecom CEO
Park Byung-Moo made an apparent apology at a press conference today, saying "he
feels sorry to customers for causing such trouble," according to the
Korea
Herald.
The two companies provide a wide variety of services through their web
portals, including email, auctions and games. Many of these services are free or
advertising funded, although some require payment. It is not yet clear if any
customers were illegally signed up for paid services.
"Even though subscribers are not aware they are internet site members and do
not visit them, the high number of members itself can give website operators
sales and marketing power in pushing for contracts with other businesses, for
example, in advertising," detective Jeong Hyung-Won of Seoul's cyber crime
investigation team told the Korea Herald.
Hanaro Telecom has also been accused of illegally sharing subscriber contact
information with outside firms, which then contacted the customers in an attempt
to sell products to them.
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