A faulty update to
Symantec's
Norton Antivirus package has disabled "millions" of PCs in China, according to
local press reports.
One report carried by China's official
news agency put the number of affected PCs in the millions, although others
said that the figure was more like thousands or tens of thousands. The affected
PCs cannot be started up.
PCs running Windows XP began to fail after they downloaded a virus
definitions update file on Friday. The regular updates are automatically pushed
out from Symantec's servers.
Users explained that nothing went wrong immediately, but that the next
restart showed the infamous Windows 'Blue Screen of Death' instead of the normal
start-up sequence. The PCs could not be restored to operation by any normal
means.
Symantec's China office explained in a statement that the software had
mistakenly detected a virus in some key Windows XP system files. These files
were either deleted or quarantined.
Users posting in online forums said that whole offices full of PCs had
suffered the problem, which appears to afflict only PCs running the Simplified
Chinese language version of Windows XP.
Symantec has sent out a revised update file, but this only fixes PCs that
have not been restarted since applying the original faulty update.
The company has also described a command line procedure for replacing the
deleted files with copies stored on the Windows XP installation CD-Rom.
Antivirus experts in China said that the issue is only affecting PCs with the
Windows Update Service turned on, as the erroneously identified virus files were
part of a security update applied to Windows late last year.
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