On-demand software vendor
Salesforce.com
is pushing further into the enterprise software space with its
Winter
'07 release and a first beta of its
Apex
programming environment.
Both products focus on
AppExchange,
an initiative that allows users and developers to create custom applications on
top of the Salesforce.com service. The strategy also includes an
online
store and development centres in California.
Marc Benioff, chairman and chief executive at Salesforce.com, said at a
company event in San Francisco that AppExchange would become an online
marketplace, similar to
eBay, for
companies looking to develop on-demand business software.
"We want you to be the next Salesforce.com," he explained. "We want to give
you everything you need to be totally successful in on-demand."
Salesforce.com, which is mainly known for its web-based customer relationship
management software, said that the strategy was inspired by sites like
YouTube
and eBay, which facilitate the exchange of goods and services between parties
but do not offer any products of their own.
"We think that Apex is the starting gun of the same revolution we have seen
on the consumer side," said George Hu, chief marketing officer at
Salesforce.com.
Winter '07 is now available to all Salesforce.com customers. The new software
features a service that manages call centres, as well as better support for
AppExchange applications and a more customisable interface.
Apex is based on Salesforce.com's internal developer tools, and allows users
to develop on-demand services that draw straight from Salesforce.com's database,
according to Parker Harris, co-founder and executive vice president of
technology at Salesforce.com.
"We are giving you all the power that I have been building for the past seven
or eight years. You are really riding on the backs of our success," said Harris.
Much in the way that gaming consoles provide a platform for game developers
to deliver products, Benioff hopes that Apex will serve as a platform for the
delivery of on-demand business software.
"What we really want is to make our partners a success," he said. "We want a
killer app to emerge on our platform."
Michael Dortch, principal business analyst for IT infrastructure at
Robert
Frances Group, told
vnunet.com
that opening Apex to customers could give the company an edge over competitors
such as SAP and
Oracle,
which have vast resources to invest in development.
"The development of business software is always a shifting balance between
technology expertise and business expertise," explained Dortch.
"The Apex platform does not have to empower better developers than
Microsoft
or Oracle or SAP. All it has to do is encourage a critical mass of professionals
who have expertise worth encoding."
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