Most people find spam emails more intrusive and irritating than junk mail
landing on their doormat.
A new study by
the Grady
College of Journalism and Mass Communication at the
University
of Georgia found that most people are less irritated by unsolicited junk
mail than by spam.
"Spam is definitely regarded as more annoying, irritating and intrusive than
postal direct mail," said Mariko Morimoto, assistant professor of advertising at
Grady College.
Results from a focus group study conducted by Morimoto and co-author Susan
Chang found that people find spam more intrusive than direct mail because it
makes it harder to get to legitimate and wanted messages.
Discarding direct mail, on the other hand, was not perceived as time
consuming.
Furthermore, while spam often contains adult content or other inappropriate
material, direct mail often contain potentially useful items such as sales
promotions and coupons.
The study also found that the cost associated with sending direct mail leads
people to believe that they are getting information from a reputable company.
Because spam is inexpensive to send, consumers tend view spammers as less
reputable.
Despite the negative feelings associated with spam, Morimoto said it can be
effective when used properly. The research found that people do not seem to mind
receiving emails from companies with which they have previously done business.
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