Internet giants Amazon, Friends Reunited and eBay have come under fire this week over privacy concerns
EBay is among several companies accused of failing to allow customers to delete accounts

Web giants accused of privacy violations

Privacy International criticises Amazon, Friends Reunited and eBay

Clement James

Internet giants Amazon, Friends Reunited and eBay have come under fire this week over privacy concerns.

Privacy International claims to have received a number of complaints from internet users over the past 12 months alleging that some companies have either disabled or obstructed the deletion of customer accounts.

Advertisement

Privacy International warned that this practice would breach the rights set out in the Data Protection Act.

"Our research established that the vast majority of users of these sites were unable to delete their accounts," said the privacy group.

"Some, such as eBay, require a process that involves intuition, good luck or dogged persistence. Others, such as Amazon and Friends Reunited, appear to have no facility whatever to delete accounts."

Many online services, such as YouTube and MySpace, include a 'delete account' function as a default element of the account management page.

Privacy International believes this is important in ensuring best practice and legal compliance.

The organisation further alleged that the lack of account deletion and disclosure arrangements breaches key elements of the Data Protection Act.

"In our view it is in these companies' financial interests to hide the account deletion function, and thus they have acted in an entirely self-serving manner that denies millions of customers an important right," the organisation claimed.

Privacy International has lodged a complaint with the UK's Information Commissioner, requesting a formal investigation.

The test complaint has been directed at ebay.co.uk, which claims a user base of over 10 million UK consumers.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Tags:

Do you agree?

Related whitepapers

Related jobs

Most watched

Summit: Views From the Valley

V3.co.uk's US office weighs in on the information overload crisis

John Chambers speaks on collaboration

Cisco boss talks up new offerings

Analysis and Reports

Remote access - Three steps to getting connected

3.4 million UK professionals now work from home – is your company equipped?

Cost benefits of a global collaboration network

This white paper is a must read for organisations looking for evidence of the bottom-line benefits of high-definition video and voice communications

Poll

Impact of Information Overload poll

Impact of Information Overload poll

What is the biggest problem your firm faces as a result of the data explosion?

View poll results

Advertisement

White paper library

Keep up to date with the latest products, services and technologies from the world's leading IT companies; IThound.com brings you over 6,000 white papers, case studies and analyst reports.

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Spotlight

deloitte

Summit interview: Deloitte discusses security implications of the data deluge

We chat to Mike Maddison, UK head of Security, Privacy...

ibm logo

IBM boosts mobile shopping with WebSphere Commerce

Update designed to give mobile users a richer, more personalised...

Summit: Intel discusses processors for data overload (part 2 of 2)

More thoughts on how servers can help manage overload

chrome logo

Google plans a Mac version of Chrome

A Mac-friendly version of the browser is in the pipeline

Primary Navigation