AOL's chief
technology officer, Maureen Govern, who was responsible for the employees who
released surfers' private search records, is leaving the company.
AOL released information on
20
million private search records earlier this month before removing the data
and apologising for its actions.
Since the supposedly anonymous data was released, a
62 year-old
widow in Georgia has been identified from her searches, and privacy group
the
Electronic
Frontier Foundation has called for a
Federal
Trade Commission investigation into
AOL's privacy
practices.
Govern's departure was announced in an internal memo to staff from AOL chief
executive Jonathan Miller.
"I wanted to let you know that Maureen Govern, our chief technology officer,
has decided to leave AOL effective immediately," Miller wrote.
"We have asked John McKinley to step back in as CTO. I want to thank John for
coming back to manage this important function at a critical moment for AOL."
In a separate memo, Miller explained the steps AOL intended to take to
prevent further privacy leaks.
"This incident took place because some employees did not exercise good
judgement or review their proposal with our privacy team. We are taking
appropriate action with the employees who were responsible," Miller wrote.
"We are taking a number of additional steps, on top of our strong existing
security systems, to help ensure that this type of incident never happens again.
"
Miller announced that AOL is to create a taskforce, led by vice chairman Ted
Leonsis and executive vice president and general counsel Randall Boe, to look
into how long data should be saved and make recommendations to improve AOL's
privacy policy.
The company will restrict access to databases containing sensitive member
data, and implement new systems to ensure that private information is not
included in research databases.
AOL will also implement education plans for all staff on how to protect
sensitive information.
"There is a tremendous responsibility that goes with our mission of serving
consumers online," Miller wrote. "[We have to] remember to always do the right
thing to protect our users' privacy and maintain their trust."
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