Firms that wire up their workers with
BlackBerry
devices and other equipment that provides always-on connectivity with the office
may wind up with liability for encouraging addiction among staff, US researchers
warned today.
Gayle Porter, an associate professor of management at the
Rutgers-Camden
School of Business, said that the "fast and relentless pace of
technology-enhanced work environments creates a source of stimulation that may
become addictive".
While addiction to work has been a widespread phenomenon for some time, the
Rutgers-Camden research suggested that employers may be laying themselves open
to legal liability for these addictions.
"There are costs attached to excessive work due to technology. ICT addiction
has been treated by policy makers as a kind of elephant in the room: everyone
sees it, but no-one wants to acknowledge it directly," said Porter.
"Owing to vested interests of the employers and the ICT industry, signs of
possible addiction - excess use of ICT and related stress illnesses - are often
ignored."
Porter added that the results can be "devastating" for the individual worker
and the employing organisation.
"Employers rightfully provide programmes to help workers with chemical or
substance addictions," she said. "Addiction to technology can be equally
damaging to the mental health of the worker."
In a forthcoming study, co-authored by David Vance, an assistant professor of
accounting at Rutgers-Camden, and Nada Kakabadse, a professor of management and
business research at the
University
of Northampton in the UK, Porter offers advice for employers and workers.
"It may be unfeasible to regulate how much people use technology, but it is
reasonable to imagine a time when policy makers recognise the powerful influence
of employers that sometimes results in harmful excess among the workforce," she
said.
"The pressure for using technology to stay connected 24/7 may carry employer
responsibility for detrimental outcomes to the employees."
The element of employer manipulation is important to determining liability.
"If people work longer hours for personal enrichment, they assume the risk,"
said Porter.
"But if an employer manipulates an individual's propensity toward
'workaholism' or technology addiction for the employer's benefit, the legal
perspective shifts.
"When professional advancement, or even survival, seems to depend on 24/7
connectivity, it becomes increasingly difficult to distinguish between choice
and manipulation."
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