The increasing popularity in the enterprise of mobile devices such as
smartphones and
RIM's
BlackBerry is creating a
potentially huge data and network security problem, research has warned.
But a new class of products and services aimed at managing high-end handsets
is beginning to bloom, according to the latest report published by research unit
Unstrung
Enterprise Insider.
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One of the most significant developments in this space is the increasing
implementation of a process to protect high-end mobile handsets by activating a
software 'kill pill' to disable lost or stolen smartphones.
"Handset management tools frequently include the ability to lock and/or erase
a device that has been lost or stolen," said Tim Kridel, research analyst at
Unstrung Enterprise Insider and author of the report.
"This 'kill-pill' feature is a powerful way to reduce the risk of
confidential information and contacts falling into the wrong hands.
"Smartphones are typically provided only to top management and executives, so
handset management tools can protect devices that carry the company's most
sensitive information."
Kridel believes that, although handset management tools are relatively new in
the enterprise space, wireless carriers have used their precursors internally
for more than a decade to handle tasks such as issuing lists of roaming
partners.
This means that the foundation has been laid for handset management tools
that put enterprises in control.
The ability to remotely troubleshoot, configure and update handsets can also
improve the bottom line of the enterprise by reducing costs, according to the
report.
Performing these tasks on a handset in the field can avoid $100 or more in
lost productivity and shipping costs particularly among enterprises with
employees who travel extensively.
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