PC World has been
wrapped on the knuckles for misleading viewers with one of its adverts.
The Advertising Standards Authority
(ASA) said the TV ad for the £349 Advent 7000A Intel Celeron M laptop had
breached the
CAP
broadcast codes on misleading advertising, implications and qualifications.
"A huge 40GB hard drive, great for watching DVDs, movies... It's our lowest
ever priced laptop. You'll find it hard to beat even on the internet, and I
guarantee they won't be in stock for much longer at this price..." said the
salesman in the advert.
The advert received six complaints - three from viewers who said it had sold
out in shops and online while the ad was still playing; one from a buyer who was
offered the laptop as part of a more expensive package; and two who questioned
whether the "huge 40GB hard drive" wasn't standard for a laptop.
The ASA upheld two of the complaints and dismissed the other.
"The number of laptops was not sufficient to meet demand for such a low
priced item. We therefore considered PC World did not have adequate stock,"
said the ruling.
PC World tried to argue that the claim over the size of the hard drive was
subjective and the advert was supposed to illustrate that there had been no cost
cutting on such an inexpensive laptop.
However, the ASA said it understood that a 40GB drive was fairly standard for
laptops.
"We appreciated the intention had been to show the laptop was not
underpowered, but by claiming the hard drive was 'huge' the ad had exaggerated
the technical specifications that would normally be expected with such a
computer," the ruling stated.
However, the ASA found that the complainant who was offered the laptop only
as part of a more expensive bundle was misled by shop staff rather than the
advert itself.
"We noted the laptops were available to buy separately, and not as part of a
package," said the ASA's statement.
"It was unfortunate that the viewer was given the wrong information, but it
appeared to have been an isolated incident. We considered the ad had not
breached the Code on this point."
The ASA ruling said that the advert should not be shown again in its current
form.
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