Several ticket booking websites slowed to a crawl or were forced offline this
morning owing to the huge demand for the recently announced series of concerts
by Madonna.
Ticketline.co.uk
and
Gigsandtours.com
both experienced loading times of 30 seconds or more after 9am when tickets went
on sale, while
Getlive.co.uk
reported similar loading times before going offline at 10.20am.
Getlive.co.uk also reported several server errors, which could have left many
visitors unable to purchase tickets and obliged to go elsewhere.
"Madonna fans will have been looking forward to this day for a long time, but
the overall performance of several key websites may have left many without
tickets and disappointed," said Haran Sold, EMEA managing director at
Keynote, a web
optimisation firm that detected the problems.
"When you're talking a minimum of £80 a head, online ticket retailers all
have a responsibility to ensure a high level of service even at peak periods of
activity.
"The fans that experienced considerable slowdowns, or couldn't access
websites in the first place, may well do their ticket shopping elsewhere in the
future."
In contrast to the problems experienced by some retailers,
Ticketmaster.co.uk
and
Theonlineticketshop.com
held up well during the busiest periods of activity, and were not affected in
terms of loading times or overall availability.
Equally, as people tried their luck on
eBay, the
eBay.co.uk ticket search
page also achieved a steady performance and 100 per cent availability.
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