Salesforce.com
chief executive Mark Benioff yesterday unveiled the company's Winter 2006
release, claiming that web-based enterprise software is catching up with hosted
consumer applications such as
Google.
"The consumer web is really where all the action has been," Benioff said at a
launch event in San Francisco. He pointed to services including
eBay,
Google and
Apple's
iTunes Music Store
as examples of successful online applications.
"If it's so easy to get books or music online, how can we deliver that same
level of business automation?" he asked.
The latest Salesforce release allows developers to create customised
applications that tie in with the software.
Enterprises can build their own software or use free or commercial tools from
third-party developers through a web browser similar to the way users access
Salesforce.com's CRM software.
Benioff demonstrated plug-ins from partners including
Adobe and
Skype. The Adobe software
allows users to create and send PDFs, while the Skype application lets firms
place VoIP calls to partners or customers listed in the Salesforce address book
and adds online presence information for other Skype users.
Another tool ties Google
Maps into the application, giving users a way to show a map of sales leads.
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