Britain extended its lead as the top European outsourcer during the second
quarter of 2005, according to research revealed today.
Data from
Forrester
Research indicates that firms in the UK and Germany, in particular in the
financial and public sectors, closed most of the €5bn in outsourcing deals
between April and June this year.
The analyst firm tracked 67 outsourcing deals exceeding €10m in contract
value involving 22 vendors during the report period.
The UK extended its lead, with British firms representing 39 per cent of
total outsourcing deals.
Germany and The Netherlands shared the first outsourcing tier with the UK,
and Italy propelled itself into this group for the first time with seven major
deals. Norway reported four deals brought in by
EDB.
In contrast, Finland, Poland and Hungary disappeared from the outsourcing
playing field altogether.
Infrastructure outsourcing diminished slightly, and buyers outsourced more
than two categories of IT services per deal on average, although the mean deal
size shrunk.
The study identified
BT
Global Services as heading the vendor table for deal value, bagging €2.2bn
for a single deal with the UK
Ministry of Defence.
Forrester Research noted that infrastructure outsourcing declined for the
first time in seven quarters, while telecoms and network outsourcing grew by "
leaps and bounds".
Almost a third of this quarter's deals involved telecoms or network
outsourcing services, 18 per cent more than a year ago and almost identical to
the first quarter of 2005.
Siemens
Business Services (SBS) and
Gerling signed one of the
largest contracts in this space, valued at €300m. SBS will take over, run and
maintain the insurer's entire IT infrastructure including PCs, laptops,
telephones and networks.
The second quarter of 2005 saw the most business process outsourcing (BPO)
deals ever reported in Forrester's surveys. More than a quarter of the deals
were BPO agreements, almost twice the proportion found last year.
Boots and
Xchanging inked the
largest of these, worth €592m, involving outsourcing administrative tasks to
manage spending in areas such as corporate travel, facilities management and
invoice processing.
Looking at the number of contracts signed in the two most mature outsourcing
industries - government/public sector and financial services/insurance - the
public sector outpaced the financial services industry for the first time.
The high tech and utilities sectors were both surpassed the results of a year
ago.
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