The growth of identity theft and
phishing scams could kill the promise of more
personalised search technologies, Steve Berkowitz, chief
executive at Ask.com told
vnunet.com in an
interview.
"The benefits to the user will be incredible, but whether the user will allow
those benefits to happen over time is something that we have to wait and see,"
he said.
Personalised search is considered the next frontier for search technologies.
By collecting data about the user, including most visited websites and past
queries, an online service could deliver better results.
A personalised search engine should be able to determine whether a query for
'bass' comes from a fishing enthusiast or music lover.
But because such services need to track a user over a period of time, they
represent a potential privacy and security risk.
"It's going to take a lot of time before users are going to trust putting a
lot of information into the computer, when there are scams that go on and you
keep reading about credit card and identity theft," said Berkowitz.
"The user will benefit from the ability of the technologies to understand
more about them to make search more relevant and to make information retrieval
more relevant. But it will take time and probably more than people anticipate."
In the meantime services are likely to offer personalisation configured by
the user, argued Berkowitz.
RSS feeds allow
Ask.com to learn about user preferences without putting privacy at risk.
By incorporating online RSS readers like Ask's
Bloglines service, web
portals can still learn to better serve their users, according to Berkowitz.
"You are not giving us any personal information. I consider that personalised
information delivery," he said.
Ask Jeeves is the fourth largest search engine, behind
Google,
Yahoo and
MSN. The most recent figures
from analyst firm
ComScore put the firm's
share at 6.1 per cent of search queries in the US.
All major search engines are working on offering content based on users'
personal interests, although they all require them to manually configure the
services.
Google started to allow users to add custom content to the service's
front page earlier this year, and offers a 'search
history' that tracks past searches that over time could be used to deliver
personalised results.
Yahoo has been offering a similar service for years with its
my.yahoo.com.
Ask Jeeves offers My
Jeeves, a service that offers online storage of past search queries and
their results, similar to bookmarks.
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