EDS slammed for government IT problems

Child Support and Tax setbacks may harm bid for £4bn Inland Revenue contract

Gareth Morgan

EDS has been criticised over problems with two major government IT projects just weeks before the Inland Revenue decides whether to narrow the field for its key £4bn outsourcing contract.

At a Treasury Sub-committee hearing last week the paymaster general, Dawn Primarolo, admitted that the newly introduced working tax credit system had performed so poorly that the Inland Revenue was seeking to recover "additional business costs which are attributable to the failings of the IT services".

Advertisement

Primarolo said that applications for working tax credits had been delayed because the IT system, introduced by EDS, did not run "as fast as it should have done and was predicted to do".

She told the Treasury Sub-committee that the lessons learned would be shared with the Department for Work and Pensions (DWP), which has awarded EDS the contract for its pensions credit computer systems.

The computer system developed by EDS for the Child Support Agency (CSA) has been also been criticised by the Public and Commercial Services Union.

The union said the system "effectively prevented CSA staff from performing their job properly".

A spokesman for the DWP, which is responsible for the CSA, told vnunet.com that there had been some "initial teething problems", but said figures on the delays caused would not be released ahead of a report to parliament.

The criticism comes at an unwelcome time for EDS, which is leading one of three consortia bidding for the Inland Revenue's £4bn, 10-year, outsourcing contract.

The Inland Revenue is expected to state its preferred bidder - or, more likely, bidders - later this month, before awarding the final contract in December.

Under European Union procurement rules, past performance cannot be considered when awarding public sector contracts.

Industry watchers predict that the government will choose one consortium as prime contractor, while at the same time making sure the others are also given work.

If EDS loses overall responsibility it will continue to be involved, said Robert Morgan, chief executive of outsourcing consultants Morgan Chambers.

He added that the government likes having a prime contractor because it provides "one throat to choke if things go wrong".

EDS declined to comment.

  • Have your say
  • Send to a friend
  • Print
  • Digg
  • Reddit
  • Share

Tags:

Do you agree?

Further reading

DWP appoints new IT chief

Government picks CIO from private sector

Revenue

Creaking tax IT system skipped safeguards

Revenue ignored key stages of review process designed to guard against failure

Revenue cuts outsourcing shortlist to two

EDS and Cap Gemini Ernst & Young make it through

Government re-examines IT failures

Independent analysis aims to help public sector avoid common mistakes

Related whitepapers

Related jobs

Most watched

Xperia X1

Video Review: Sony Ericsson Xperia X1

First Looks Editor Ian Williams gets hands on with the Sony Ericsson Xperia X1

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

IT white papers

Search white papers

Top categories

Poll

Poll: Summer smartphones

Poll: Summer smartphones

Which smartphone will you be taking to the beach this summer?

View poll results

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Spotlight

a padlock

Microsoft to plug security holes

Microsoft has given advance warning of a number of security...

Nokia handset

Top 10 articles, 10 July 09

No Nokia Android phone, ActiveX attacks and Google enters into...

Can Google beat Microsoft at its own game?

Google's announcement this week that it plans to step into...

iPhone

Video Review: iPhone 3GS

We put Apple's latest iPhone through its paces

Primary Navigation