Few companies could say with honesty that the recession has not affected them
in some way. Jobs are being cut, contractors delisted, investments postponed and
projects shelved, all in the name of saving money - but only in the short term.
Most companies are expecting the situation to improve sometime next year. But
the current situation is creating opportunities for enterprises to make smart
investments that can help now, and will also put them in a strong position to
lead when the recession ends.
The main technology vendors are formulating recovery plans while cutting
their budgets and outlooks. Hardly a financial results announcement goes by
without mention of a new direction or some streamlining designed to help the
business survive the recession.
Some firms have pulled out of entire markets, while others have simply
admitted that they do not expect to shift inventory, and have factored this
disappointing outlook into potential sales and prospective revenues.
The Economist Intelligence Unit reported in March that over half of all
hardware manufacturers had already seen a fall in demand, and expected to see
sales fall even lower. The survey found that a fifth of respondents were
expecting conditions to improve over the next six months, but almost half
expected them to deteriorate further. Importantly for IT managers, these
hardware vendors appear to be flexible and very aware of the importance of
keeping their existing customers happy and well served.
John Chambers, chairman and chief executive at Cisco, summed up the current
approach when announcing his firm's latest financials: "We will use this period
of market transition to align and optimise resources, make strategic
investments, move into market adjacencies and enhance relationships with our
customers," he said.
The general message across the IT industry seems to be: keep the customer
happy and your company will continue to do business. But questions remain as to
whether enterprises are doing enough to take advantage of any opportunities the
recession might offer.
Some technologies, such as videoconferencing, are being
pushed
by vendors as money saving alternatives, but industry watchers have seen
little uptake in anything but traditional tools.
"Many businesses have implemented travel bans to cut back on discretionary
expenditure. More often, though, I've seen simple audio conferencing, web
conferences, and regular email/instant messaging communication stepping in to
fill the gap," said David Mitchell, senior vice president for IT research at
analyst firm Ovum.
"Videoconferencing, at the high end, is an expensive but very immersive
technology. At the lower end there are still a lot of practical and high-quality
products on the market that can prove useful."
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