Verity Trustees has been made to sign a Formal Undertaking by the
Information Commissioner's Office (ICO) after the theft of a laptop containing
sensitive data on 110,000 individuals.
Mick Gorill, assistant information commissioner at the ICO, described the
incident as a "stark reminder of how easily people's details can be put at risk
".
Of the 110,000 individuals affected, the laptop contained the bank details of
18,000 of them, along with names, addresses, dates of birth and National
Insurance numbers.
As well as signing the Formal Undertaking to process personal data in
accordance with the Data Protection Act, Verity must ensure that portable and
mobile devices used to store and transmit personal data are encrypted.
The data was downloaded for training purposes by Northgate Arinso, the
supplier of Verity's computerised pensions systems, and then subsequently stolen
from one of its locked server rooms. This was in breach of the firm's policy of
using only anonymous data samples of 50 to 100 pension scheme members.
Graham Cluley, senior technology consultant at Sophos, said that
organisations which handle personal data should put technology in place that
not only encrypts sensitive information, but polices the movement of that data.
"There is a danger that the public are losing trust in the ability of
organisations to look after personal information, but it's essential that
confidence is maintained," he added.
Gorill said that he was encouraged to see that Verity had "taken remedial
steps" since the data loss, including the engagement of a fraud protection
service provider to protect the affected individuals.
"I am satisfied that the Trustees will now take appropriate steps to ensure
that individuals' details are protected," he said.
Cluley also said it was good that Verity is engaging with a fraud protection
service, which "may offer some comfort to concerned customers who may have been
affected".
However, the security expert questioned whether other companies will learn
from this incident, and put "proper defences in place to ensure that data
accidents like this do not happen again".
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