The majority of companies are planning to increase their spend on social
media activities next year, according to a new report from online consultancy
Econsultancy.
The
Social
Media and Online PR Report draws on interviews with 1,000 businesses about
their upcoming budget plans, and highlights a lack of resources and results in
social media projects.
Fewer than a quarter of companies are able to see a 'tangible' return on
their investments, according to the report, while just under two thirds had
gained 'more benefit' from their spend 'but nothing concrete'.
However, companies that have concentrated spend on social media have seen a
return on investment, according to the report. More than half of all firms that
had made a significant effort had been rewarded, the report claims.
Some 90 per cent of respondents said that social media is taking up more time
than it did a year ago, while 86 per cent are planning to increase their budgets
next year.
"Before they think about their strategy and the best tactics, companies need
to go back to basics and think in detail about how online PR and social media
can help them deliver against their business objectives," said Michelle Goodall,
social media and online PR consultant at Econsultancy.
"The reality is that most businesses understand how to listen, what to
measure and where to engage, but are struggling to define the value of
engagement and reputation in social spaces."
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