Any industry is littered with the corpses of companies that blazed a trail
and then stuttered and died. It's happened in most industry sectors, but in IT
some of the failures have been profound and yet strangely uplifting.
Shaun and I agonised over this one. We spent a good couple of hours trying
out various ideas in our local diner
Morty's
before we hit on the topic that would be both interesting and fun to write.
It took another hour to build the list; thank goodness for Morty's spaghetti
and the forbearance of staff member Rachel, who's a bigger
XKCD fan than either
of us and knows her onions when it comes to tech.
Any industry is full of also-rans. As an industry sector matures it
consolidates, taking the best from the competition and either integrating it or
crushing the competition. Adam Smith was only half right; innovation is not only
down to the market, but to who can outspend or buy the competition.
So here's a list of those IT innovations that fell under the bulldozer. Some
were cruelly robbed of their advantage, others threw it away with bad
management. As ever, your comments are appreciated.
Honourable
mention: Betamax
Iain Thomson: Betamax is a case history in how technological
battles are fought and lost. It also reveals a lot about Sony's corporate
culture.
In the 1970s the concept of home video was just beginning to take off. Sony,
one of the leaders in the field, created the Betamax format for home video and
graciously said that the rest of the industry could use it, for a small fee. JVC
and others politely told Sony where it could stick its format, and created VHS
to compete.
This has been a long-term problem with Sony. It wants to own storage formats
and get paid by the rest of the industry. Betamax was an early example of this,
but MemoryStick and Blu-ray show that the instinct runs deep.
On the face of it Betamax should have swept the market. It launched first,
had the backing of one of the biggest names in entertainment and the picture
quality was superior to VHS. It was loved by the broadcast community, but in the
home market it failed to take off.
The most telling reason was probably the capacity. To watch Betamax videos at
their best resolution each tape would hold only an hour of film. For home
recorders this wasn't much of a problem, but for Hollywood it was a major issue.
Secondly, the public didn't play ball. Most home video players were rented
rather than bought in those days, and JVC has good retail connections. Finally,
and some say crucially, the porn industry went for VHS and this was what a lot
of the early video viewers wanted to watch.
So Betamax was relegated to the dustbin of history, but personally it taught
me an important lesson. My dad was one of the first to buy a Betamax recorder,
as well as being in the vanguard of eight-track buyers. Now, if dad buys it, I
wait to see what the dominant format will be.
Shaun Nichols: As an American born in the 1980s, I didn't even know
what Betamax was until The Simpsons made a joke about it. Still, the
story of Betamax remains a poignant example of why the industry needs
co-operation.
As Iain noted, Sony's arrogance was the major reason for the failure of
Betamax. Rather than get everyone on the same page and compete at the hardware
feature level, Sony tried to squeeze everyone in the industry and sell a
proprietary format. It was the original victory for open standards.
Years later, Sony learned its lesson. When the battle between Blu-ray and
HD-DVD erupted, the company immediately built up a coalition of its peers and
courted the studios. As we will see later on in the list, the outcome was
decidedly better for the company.
Honourable
mention: Gateway
Shaun Nichols: It's not dead yet by any means, but Gateway was
once a promising firm that now languishes way behind vendors such as Dell and
HP.
Back in the mid and late 1990s Gateway was a presence in desktops and TV sets
around the world. The company was a major player in the exploding PC market and
its signature cow-patterned boxes were prominently displayed through countless
ads.
Unfortunately, when the dotcom bubble burst and the economy slumped, PC sales
slowed and Gateway took a big hit. The company is now owned by former rival Acer
and only recently
returned
to the UK market.
Iain Thomson: For a brief period in the 1990s Gateway looked like a
game changer. It had the order-to-buy model that Dell perfected, the great PR
and, most importantly for consumers, those boxes with the Holstein cow markings.
At a time when the average consumer was getting used to buying a PC, this was
the friendly face of the industry that they could understand.
In a way Gateway was the Apple of the PC world. It stressed approachability
as its selling point and initially sold on its image as a computer company that
understood that you didn't need to be a techie to buy a PC. But then it tried to
get all Silicon Valley and lost its soul.
You can still buy a Gateway PC today, but it's not the same. Its folksy image
is little more than a marketing plan. A sad end to a great early mover in the PC
industry.
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