Organisations are starting to reinvest in key technologies such as networks
and teleconferencing, and business practices like outsourcing and flexible
working, according to a new report from BT Global Services.
The company said that the most "technologically innovative" businesses are in
the financial services sector, which had suffered the worst and the longest
during the recession.
Some 92 per cent of companies in this market told BT that they are investing
in at least one of a list of technologies suggested to them. These are network
technology, outsourcing technology, teleconferencing and/or video conferencing,
flexible working, sustainable and/or green systems, automated customer contact,
cloud computing and/or software-as-a-service systems.
Andy Nicholson, managing director of financial services at BT Global
Services, suggested that companies investing now as the recession eases will be
in a better position to capitalise when the recovery arrives.
"In spite of the economic downturn, sentiment within the financial industry
is actually buoyant, according to our research. It is evident that the financial
downturn has forced some changes, and that not all of these are negative," he
said.
Around 52 per cent of companies in financial services are investing in faster
and more reliable network technology in order to maximise their recovery, BT
said, while just under half are spending on enabling flexible working, and just
over a third are spending on teleconferencing and videoconferencing tools.
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