T-Mobile UK has admitted to a breach of the Data Protection Act after its
customers' private details were sold to other companies for a profit.
One of the firm's employees sold customer contract expiration details to
brokers, who then sold the information to T-Mobile competitors, according to
reports. The customers were then contacted just before their T-Mobile contracts
were due to end.
The Data Protection Act forbids the selling of an individual's data without
their consent.
"T-Mobile takes the protection of customer information seriously. When it
became apparent that contract renewal information was being passed on to third
parties without our knowledge, we alerted the Information Commissioner's Office,
" a T-Mobile spokesman told the BBC.
The
first
news of the scandal emerged yesterday when Christopher Graham, the
Information Commissioner, discussed the case without naming the company. Graham
confirmed that the names, addresses, telephone numbers and contract details were
sold to competitors.
O2, Vodafone, Orange, 3 and Virgin had all denied being involved, and it
became clear that T-Mobile was the guilty company.
Graham has stated that he intends to prosecute the employee responsible.
Graham Cluley, senior technology consultant at security firm Sophos, said in
a
blog
post that T-Mobile is likely to have lacked important data protection
processes.
"One of the central problems here is that many companies are not doing enough
to secure the data they hold about every one of us," he wrote.
"The cheapness and availability of devices like USB thumb drives has just
made it easier than ever to scoop up large databases and waltz out of the office
without anyone suspecting a thing.
"Technology does exist to help intercept and control the movement of personal
data inside organisations, but many firms have still not taken even the most
basic steps to halt it dead in its tracks."
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