Companies should seek to adopt social networking services while remaining
wary about the security risks, according to McAfee's Greg Day.
The senior threat researcher said on Wednesday that, if managed properly,
sites such as Facebook and Twitter can offer effective and low cost ways for
firms to connect with customers.
Day noted that companies such as Dell have used social networking services to
connect with customers, and cited a recent study which suggested that enterprise
adoption of micro-blogging service Twitter was set to further increase over the
next 12 months.
"It is a very cheap and efficient way to get your message out to a high
volume of people," said Day.
While the services have advantages, they also pose risks to businesses. Day
outlined a number of concerns facing companies, ranging from data disclosure to
malware infection and copyright infringement.
One such example offered by the researcher was Virgin Atlantic. While the
company has made use of a corporate Facebook account to connect with users, the
airline was also recently embarrassed following the discovery of an employee
group on Facebook which harshly mocked and criticised the company and its
customers.
In adopting social networking services, Day suggested that companies move
forward with a well-established set of employee guidelines and corporate
policies.
While such a task seems daunting, Day suggested that many of the pieces were
already in place in the form of web filtering, anti-malware and user access
policy controls.
"When I look at Twitter I get text and hyperlinks, so my traditional content
filtering can control where I am going," he said. "It is all the tools we have
been using for years."
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