People with social sciences skills will soon be used to fill technology jobs
to enable businesses to keep pace with consumer technology preferences,
according to analyst firm Gartner.
Consumer technology growth has gained speed in recent years, and is now
setting the agenda for forward thinking business IT departments that focus on
the opportunities it presents.
"To succeed in 'consumerising' corporate technology, organisations will need
new talent and skills that blend a deep understanding of the business, artistic
talents in visual and social schemes that induce the desired behaviours and
reactions from consumers, and expansive knowledge of how to invoke and leverage
the power of web technology and models," said Gartner analyst Kathy Harris.
"Many of the needed technical capabilities originate in the social sciences,
and are aimed at usability and the adoption of technology-related business
services. Therefore, organisations are likely to shift the responsibility for
leveraging technology outside centralised IT organisations, and into the
business units responsible for the growth and innovation of revenue, products
and services."
Gartner explained that social sciences talents will be needed in areas such
as designing interfaces for applications delivered over the internet, and in web
psychologist roles which are becoming increasingly popular as marketers and
those in product development try to study and exploit human behaviour on the
web.
The new skills will also be useful for 'information anthropologists' who
trace the origin, history and evolution of web content in order to check whether
it infringes on an individual's or organisation's intellectual property.
On a more general level, Gartner said that social sciences experts will help
executives and marketing teams become more digitally aware and connective.
"This will enable businesses and governments to take advantage of new c
apabilities and develop them into mainstream skills," Harris said.
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