Around a third of all UK-based online purchases, and a quarter of the total
visits, time spent and pages viewed on retail sites, are performed while at
work, according to new stats from comScore which could give e-retailers some
interesting clues about how to target advertising.
The figures, based on a monthly average of the first five months of 2009,
show that nearly four out of five UK adults who use the internet now shop
online. Despite this, recent research suggests that growth is
expected
to dip in the second half of 2009.
Interestingly, this disparity between how much time is spent on e-commerce
sites, and the number of online purchases made at home and at the office, means
that visitors from work computers are slightly more likely to purchase goods
online than those accessing retail sites from home.
"Although online shoppers visit retail sites about three times more
frequently at home than they do at work, they only spend twice as much at home,
" said Mike Read, senior vice president and managing director of comScore
Europe.
"That online shoppers are relatively more likely to make a purchase at work
is not entirely surprising. In fact, we often see that people have very
different browsing patterns between the two locations, having a tendency to be
task-oriented and transaction-minded at work and more leisurely when browsing at
home.
"By understanding such differences, online retailers can better optimise
their online marketing and advertising strategies to reach consumers when they
are closer to the point of purchase."
The research found that Amazon.co.uk is the UK's most visited online retail
destination from both home and work, but Apple.com, which holds the overall
second place, is hardly ever accessed from the office, while Tesco.co.uk and
Next.co.uk were above average shopping destinations from a work PC.
The figures suggest that many people turn to online services at the office as
way of helping strike a better work/life balance. The figures are not broken
down by time, so it is unclear how much of this is done during lunch hours or
breaks. But the research does suggest that companies are allowing access to
these sites rather than blocking them in an attempt to boost productivity.
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