A recent VirusScan update from
McAfee
caused mayhem for some IT administrators over the weekend, after it falsely
reported that a range of critical system files were infected with a Trojan.
The problem became apparent when users began posting to the company's forums,
complaining of
false
positives and even some cases of the dreaded
blue
screen of death.
The issue seems to affect only those users running an outdated version of the
VirusScan engine, but some running the latest version also reported false
positives, although not with critical system files.
McAfee has acknowledged a problem, and has released another update which
corrects it. However, it appears that machines affected by the glitch will have
to be repaired manually, as the quarantined files cannot easily be returned to
their original locations.
"Last Friday, McAfee was made aware of some incorrect identification when
using no longer supported versions of the software," explained a McAfee
spokesman.
"Customers reporting this issue have been confirmed to be running VirusScan
Enterprise 7.1 or 8.0i specifically with the 5100 scanning engine that has not
been supported for 18 months.
"Customers running 5200 or a newer scanning engine version have not been
impacted. Current versions are VSE8.7 and scanning engine 5301. The incorrect
identification was resolved in the daily release on Friday July 3rd."
The company has created an
entry
in its KnowledgeBase detailing the issue and offering potential fixes for
those affected.
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