Orange San Francisco handset problems

Last year, I reviewed Orange's San Francisco Android handset on V3.co.uk, and I was so impressed with the value for money the device represents, I actually went out and bought one.

That was just before Christmas, but now the handset has just started to exhibit an unusual problem.

One day last week when I went to use the phone, I found I couldn't unlock it. The handset hadn't crashed, as the screen lit up after a 'wake-up' press of the power key, but it simply wouldn't respond to any touch-screen input.

For those unfamiliar with Android, it turns off the screen after a period of inactivity, and to use the phone again you have to wake it up and unlock it using an on-screen slider control. No response from the touch-screen meant I couldn't unlock the phone.

After removing the battery, replacing it and then re-starting the phone, everything was back to normal. However, the problem has re-occurred intermittently ever since, but fortunately hasn't happened when I've needed to answer a call - yet.

I've tried filing a tech support query with Orange via their web site, but so far there has been no response from them regarding this puzzling bug.

Have any other San Francisco owners had a similar experience, or even those using other Android-based handsets?

UPDATE: The touch-screen issue soon reached the point where I could not use the handset at all. Orange has now replaced it for a new one, which hopefully will not develop the same problem.

31 Jan 2011

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Running slow

ive had mine just over year (first handse replaced after it refused to send txt messages to iphones!) second handset had a wifi problem (it disconnects and then switches to the 3g signal which you then get charged for) now the phone is running SOOOO slow that its barely useable, sometimes i cant even unlock the screen as its so delayed ! i cant even ring 450 becuase its running sooo slow it hangs up before i can select an option!

Posted by: squeenie 09 Feb 2012

Restart automatically

Whenever i open gallery or any app related to medium graphics it crash and restarts. Its really irritating as i cant take full use of it.Also its battery discharge very fast and do not charge fully!!!!!!!!

Posted by: Swapnil 26 Nov 2011

San Francisco HUGE irritation

I think that this Orange San francisco phone is really a Huge WASTE of money and a HUGE WASTE OF TIME TOO! because not only does it have touch screen problems but only after a month, it has problem charging FULLY! and it pisses me off really badly! It's also really slow and the memory storage isn't that big at all! most of all, it automatically switches off by itself and it's really laggy at times. First hand, it seemed really good. But subsequently, it's been getting on my nerves as it won't charge fully! i think that this phone is totally shit!

Posted by: Demi 31 Oct 2011

I got the same problem

I got the same problem after charging mine with the provided charger and cable. And my phone is almost new, just over a month with very little use.

Posted by: anonymous 16 Oct 2011

same problem

has to have mine replaced..now 2nd handset won't let me use email........

Posted by: wendy lowe 05 Oct 2011

Orange San Francisco

I have had the same problem, there is no set pattern when the screen goes blank. Very frustrating.

Posted by: Wayno 11 May 2011

i've had this exact same problem

Posted by: Anonymous 04 Feb 2011

yes! i have had the exact sames issues.. i finally had enough and called orange last week andd they sent me a 'new' phone. but the new phone has very similar issues.

Posted by: joe 03 Feb 2011

Hi, If the issue you have outlined is not just occurring when non-Orange equipment (charger etc.) is being used I would suggest contact is made with our Customer Service Team on either 450 (Pay As You Go)or 150 (Pay Monthly). After diagnostic checks have been completed and if the issue is not resolved by this point, It may be necessary to arrange for a replacement phone. Hope this helps. Laura, Orange Helpers <a href="http://www.facebook.com/OrangeUK">http://www.facebook.com/OrangeUK</a> <a href="http://twitter.com/orangehelpers">http://twitter.com/orangehelpers</a>

Posted by: Orange Helpers 01 Feb 2011

I've had similar problems recently with a Samsung Galaxy S, and my web trawl around various forums found that other handsets were similarly affected at times. A bit more digging ensued after the pain of several factory resets didn't stop re-occurrence, and I noticed that many posts referred only to a problem when charging. I unplugged my charger and found the problem had miraculously gone ! More intriguingly though, more observation indicates that the original Samsung charger does not cause this problem, and neither does my Blackberry charger, nor does the USB cable while plugged in to any PC. It only presented when using a secondary charger I picked up from ebay, and which I kept in my office. Funnily enough, I've now decided not to use that charger any more :-)

Posted by: gamut 31 Jan 2011

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