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Following my earlier blog on email problems at Virgin Media, I am still unable to access my personal email account, but technical support for the company has now admitted that there are issues with some customer accounts as part of the firm's switch to Google Mail.
The problem appears to affect some customers who have old-style NTL accounts - those with email addresses ending with '@ntlworld.com'.
I gleaned this information from a member of Virgin Media staff only after I escalated my support call, having grown tired of trying to get the front-line technical support staff to fix the issue.
However, the person I spoke with declined to specify the exact nature of the problem, and would only say that they have had numerous calls similar to mine, and that they are still working on it.
It also seems that Virgin Media wants customers to access their email via a browser following the switch to Google Mail, rather than use an email client program.
During my attempts to solve the email problems, I have been told several times that Windows Live Mail (Microsoft's new email client for Windows 7) is not supported by Virgin Media, despite the fact that there are explicit instructions on the company web site for configuring this, as well as other POP mail clients.
I can only assume that the company wants to drive up traffic figures for its web site, as even Google supports POP access to its webmail accounts.
FURTHER UPDATE: Virgin Media has been experiencing further email issues in March 2011. See V3.co.uk readers up in arms over Virgin Media email outage and Virgin Media email issues drag on for two weeks.
31 May 2010
Do you agree?
OK, so I'm a Yank that has 20Mb downstream & 2Mb upstream on Time Warner's RoadRunner Turbo. I use the Roadrunner mail servers and occasionally they don't connect (I have my Outlook client set to check every 2 minutes). Even then sometimes it doesn't connect for 5 or 10 minutes. If you want to use a webmail such as GMail the you do it at your own risk, So stop your freakin' whining as your whining "Most Comments" has been the top whiner list for over a year. If you have a provider that can't get your email right then don't just whine about it, CHANGE PROVIDERS and STOP WHINING!
Posted by: F. Dunn 02 Feb 2012
phoned Virgin media,hung on 15 mins. given option after option, finally a human then I was cut off. Tried again, 10mins then the option business. Another human, this time I gave him all the details and he started to look into it. After 5 mins I was cut off AGAIN. Had given him my number but no return call. Instead a customer service broadcast message asking me to rate my experiences. I give up.
Posted by: tearing out hair 24 Jan 2012
I have been unable to send emails for six days I was told by virgin it should be ok in forty eight hours its still not working. It takes along time to get through to virgin and then when you do you feel you have been wasting your time
Posted by: john booth 24 Jan 2012
Virgin announced that they are engaged in a campaign to double customers' Broadband speed. First thing that happens - I can't send any emails. Phoned Jacob in Delhi at 9.30 this morning. He had to "go and check some settings" and would ring me back in half an hour. At 6p.m. I'm still waiting. And I'm paying for Branson's Caribbean island!
Posted by: SteveM 20 Jan 2012
Have been on ntl for years, and have had three weeks without being to access my e-mail, all they say when you ring up is TECHNICAL PROBLEMS absolute RUBBISH am seriously thinking about changing my whole package, Get your act together
Posted by: Mr & Mrs Nye 18 Jan 2012
I have been having loads of problems accsessing my mail and my account for some time.Virgin need to pull their finger out and get it sorted
Posted by: Ann Hughes 17 Jan 2012
As an "old style" NTL email user I am incandescent with rage over Virgin's apparent contempt for some of its longest held account customers. I have written on several occasions and have been totally ignored when complaining that my Outlook 2007 doesn't always retrieve emails from my Virgin (NTL) account. The trouble is mainly inconsistency - some emials get through whilst others do not. My only defence is to access Virgin's web site frequently to check for lost emails - but that entirely defeats my use of Outlook!
Posted by: Paul 16 Jan 2012
That explains why I was briefly redirected to google.com before getting the Goodbye message.
Posted by: Rob 06 Jan 2012
Suddenly I am receiving " failure to reach recipient " notices from Google showing most of my contacts on emails offering " How to make a Fortune " web sites , when I haven't sent any emails . As my wife said , and she knows even less about computers than I do !, what has Google got to do with Virgin emails ? Having read your complaints all is revealed . What worries me is , how did they get pass my security . Back to BT .
Posted by: Jim Douglas 11 Dec 2011
i've been with ntl/virgin for years, for the last few weeks i can't get my emails, just the headers, also the so called backup virgin offer has never ever worked since they introduced it, so why are they allowed to advertise it still ? they even sent me a pamphlet offering me free phone tickles, but when i tried to get them, it said account not recognised, i've had enough of you virgin, going elswhere, your service is rubbish
Posted by: andrew luby 05 Dec 2011
I've got a few issues, but my main worry is just how do the emails I've read keep disappearing? I had no problems at all with the emails on my old computer - that was Outlook Express. Now I've got a new HP Probook 4720s which had nothing like that installed, (I'm now seriously questioning my sanity for purchasing it in the first place), so since Virgin is my Service Provider I decided to go along with them. I'm ok receiving messages but what happens after that is a mystery. I was used to read messages staying put until I deleted them. Now they disappear. Any ideas?
Posted by: Janice Laurie 04 Dec 2011
We had a local area problem recently (internet down for 4 days) since they fixed it I can't access my mail via safari on my pc but can access thru internet explorer. I can access my mail on my phone via safari so it must be a pc setting or something - does anyone know how to fix this? (i am not too hot on technology stuff that doesnt do what i want it to do!) Thanks
Posted by: marknelliesmum 03 Dec 2011
I have been using ntlworld for a long time. I don't know if it's a coincidence but I received an email from VM a few days ago re my bill and when I tried to check the details - I couldn't. It was after this that I had trouble with emails - can't send and can't receive. Like others I am in contact with friends and relatives overseas. I haven't as yet contacted VM service because I'm in a bad mood. I am going to try and get another provider. Thing is, I'm not a techy so all the language used is like Martian.......... I might even go to Sky!!!!!!!
Posted by: Fay 28 Nov 2011
When I log into my Blueyonder inbox in the past week or so, I can see the message headers, but none of the content shows. Seems to be a problem others are also experiencing. Any suggestions?
Posted by: Duggy 24 Nov 2011
How can you not get it right you are quick enough to take my money but you do not provide the service that i have signed up for EVER! Sooooo leaving you!!!!!!!!!!! I am trying to apply for Job apps you let me down Richard Branson does not have to worry about that side does he as long as he obatains his monthly incomefrom us fools that signed up to his pathetic business
Posted by: Lynn Sanders 24 Nov 2011
I have an ntlworld.com email address and for the past 2 days have been unable to send emails although I vcan receive them Has anyone else had the same problem?
Posted by: suzanne smith 23 Nov 2011
I have been with virgin email from my early days but now very p****ed off with virgin I am now migrating important emails to another provider and to hell with Virgin !
Posted by: johnB 22 Nov 2011
I don't know if this is going to get onto the comments page.,This will be my 7th attempt! I've had the same problems as a couple of you. I was told by one of the Tech Team that there had been a Power Surge', which had effected my computer. They've arranged for someone to come out and fix the problem. Has anyone else been told this?
Posted by: Jennifer 22 Nov 2011
I have been unable to read my emails for several days now. They open up but a blank page appears. rRading all the other comments it would appear that it is not just me. Has anything been done about this yet?
Posted by: Hazel 20 Nov 2011
can get into mail but when opened there's blank pages phoned up messed about for 20 mins then said must be doing something in your area with the server what a cop out obviously hadnt got a clue what it was
Posted by: grabam 17 Nov 2011
not happy still trying to get my emails up.i think its time to change to a diffrent comp if nothing done soon
Posted by: julie norris 16 Nov 2011
have not been able to get internet during the day most days have to wait until late evening, it is 7.45pm and can not even get my email, what am I paying for??
Posted by: wendy. gold 14 Nov 2011
i am so frustrated, my e.mail address and i cant even read my own e.mails...accepts my username & password, then lets me see how many messages i have but displays each and everyone of them as a blank page..?? whats that about.! important documents i have saved and i cant even look at them to print them off.... i think its time i swapped to a better provider.
Posted by: kathleen unsworth 13 Nov 2011
problems with virgin email just keep getting worse now i cant even get my email page up whats the point paying for something that only works now & then ?
Posted by: margaret docherty 09 Nov 2011
i left vergin because i could no longer pick up my e-mails. let me down. was with them from diamond cable. years !!
Posted by: rose swann 31 Oct 2011
My email address ends in live.co.uk But since my computer crashed I can't find a way to access my email account, can anybody help?
Posted by: Marion Pigott 31 Oct 2011
I have been having problems accessing my emails for over a week. When I telephone 151 an answering service tells me that there is a problem in my area and the problem is being sorted !
Posted by: margaret dickson 29 Oct 2011
I am now adding automatic replies to my ntlworld address telling them virginmedia service is now so bad they should replace my ntl address with gmail Time to leave the sinking ship. Have you heard how they only let your phone ring three times before cutting off so you sign up for a paid service???
Posted by: mike howarth 28 Oct 2011
Since yesterday evening I have been unable to access my email via HTC desire hd browser. It keeps refreshing in address bar constantly but showing nothing more than a blank page. I have no computer available to check on so don't know if it's a bigger problem. Is anyone else experiencing a similar issue?
Posted by: AJS 25 Oct 2011
I can't access my on line bill details as when they changed the system they made my daughters account the main account holders account so only she can see the details. She receives various emails from virgin for me an currently receives no other emails. I have given up with the clowns on their help lines and submitted an emailed complaint. It should be something easy to fix, but not for virgin. Taking my business elsewhere seems an ever more attractive option.
Posted by: J Brennan 20 Oct 2011
Keeps asking for name and password, when I enter the details nothing happens and box appears asking for the same info! :(
Posted by: Not a happy bunny 20 Oct 2011
I am sick of Virgin email. About every fourth time I try to access my email account I get "we are experiencing technical problems try later" i am not ntl my account ends in virin.net.. I am going to have to admit defeat and stop using this account
Posted by: Jim 17 Oct 2011
I havn`t a clue what this means. All i know about it that it does not end up to People that you sent it to.
Posted by: Mr A Cotton 16 Oct 2011
I agree with William Pead 05 oct 2011. You have no bother sending a letter, Address-Stamp-Send Why can`t email be like that. The terminology is from Aliens. Bouncing- Warning-Not Accepted ,and many more which i do not understand. Looks like we will all have to attend night classes along with Branson to explain all this?
Posted by: Mr a Cotton 16 Oct 2011
BT is looking really good right NOW
Posted by: sky montanaro 16 Oct 2011
I am just a flea on an Elephants back, joining the many hundreds of people who are having problems using thier e-mail provider. very bad news , a lot of people rely on this service for a number of reasons. It is giving Virgin a very bad reputation , does Richard branson back all of this activity that is going on with the services ? If he does he has not done him self any favours, He is a man much to be admired , I would hate to loose faith in him as a buisness man. Can I hear some one saying thats progress!!! what a load of ball s**t.
Posted by: p[eggy augur 11 Oct 2011
I have just been assured by Virgin that the poor performance of my mail is down to Outlook & MS issues. It is obvious from my firewall that nothing is coming from Virgin. How can this be an MS fault?
Posted by: Jules 06 Oct 2011
Virgin Media send me monthly bills to my email address, (Talktalk), and tell me that, to open the bill, I must type in my email address and pin number. I think I know my email address, (and so do VM otherwise I wouldn't receive their bill), and the pin number is the one their rep gave me. I type in the requested information and get a message saying that the address/PIN combination is not recognised, I use the check your email address facility and it says that it does not recognise this email address, ( which is strange because they emailed me on this address) OK. I apply to reset my pin. It asks for my surname, (I have had that for 70 plus years), and my email address. It says that I can't reset my pin because my email address is in use by another user,(me?). Presumably, I have a dual personality that I didn't know about. If anyone can explain this extraordinary set of events, I would be most interested. I could wait for an explanation from VM, but I won't hold my breath. This stupid, stonewalling, frustrating, approach would be laughable were it not so pathetic. A GOOD WAY TO LOSE CUSTOMERS.
Posted by: William Pead 05 Oct 2011
Yeah - not much coming in to my NTL addy' at all , and my family say they DID send stuff ! Virgin say it must be 'filter ' prob's with my security ... rot ! - and if I ring a 'pay for fix ' number , techy's will help ! Should'nt need to !!!
Posted by: PLG 02 Oct 2011
I have not received emails from my virgin account to my blackberry for the last 36 hours. (Correction : a random selection of 4, including 2 I'd already received cam through this evening.) Spent ages on phone to Vodafone who tested blackberry and are content that the fault is not with my device. Any thoughts any one?
Posted by: Jim W 28 Sep 2011
i have tried andtried and tried to get on to my emails what is wrong with it .i put my pass word in and it will not work , i am fed up with it.
Posted by: norma fryer 26 Sep 2011
I have been having problems for the past week with logging into ntlworld.com I was assure that the problem would be fixed, but sadly this is not the case. I would like to know what is the matter with the system. can we be given an alternative supplier John A Goss
Posted by: john Goss 25 Sep 2011
So has the problem been solved by now?
Posted by: Walter 23 Sep 2011
receive e mails re bill amount going up every month-Can i get info o web no chance i have just spent 40 mins going round in circlestrying to change pin number for the third month running- just a con to get people to return to paper bills why should i pay for a phone call to a call centre when its their absolute disregard for customers who can't get acess to their own god damm account infuriating!
Posted by: mrs angry 22 Sep 2011
I have not had stable 50 meg broadband now for over three weeks and now I can't see all my contacts in web mail. When I got hold of a support technician they tell me it is an issue with my browser which is bog standard MS Explorer. They then proceed to tell me that they can put me through to their digital support team. However, if the digital support team solve MY problem they will charge me. What a cr_ck of sh_t. This comapny need a damn good shake up. Disgusted of Guildford
Posted by: Peter Thomas 19 Sep 2011
My Blackberry for the last week has not given me my emails. I have spent over a hour this morning in the O2 shop trying to get it sorted they tell me it is Virgin Media that is the problem. Has any one please got a phone no I can contact someone on as it seems impossible to find someone to talk to. Or perhaps advise me on what to do. The 'Guru' in the O2 shop did really try to help so I don't think it is a fault with the Blackberry
Posted by: Hilary Burgess 08 Sep 2011
What a Terrible System when you can not access it But NOTHING gets Done ARE YOU LISTENING BRANSON. and Co
Posted by: Paul Howard 05 Sep 2011
My internet went down last night around 11.00p.m. I rebooted the computer then the modem, with no joy. I have now contacted the Virgin Media team, so this can be rectified.
Posted by: Barbara Shapland 01 Sep 2011
If there is a problem with ntlworld accounts why cant you change e-mail accounts to virgin media
Posted by: Helen Burns 30 Aug 2011
So if we want email on our computer directly from Virgin then we have to sign in and visit the 'POP forwarding' page in 'Settings', select a radio button, save changes and then open our mail client otherwise we get zip..... I have to repeat this every time I want to have the mail in my local folders, does Virgin have any capable technical staff..... there are complaints all over the web about this and as usual I cannot get through by phone (the person who answered took so long to get the jist I hung up). I've spent so much time for no results, at the same time watching my son using a different provider without a hiccup! Enough guys, what is the trouble, and why are you using Google mail system or template instead of your own?
Posted by: ANGRY AND FRUSTRATED VIRGIN MEDIA CUSTOMER August 2011 29 Aug 2011
I AM HAVING PROBLEM FORWARDING MY INTERNET MAIL TO MY HTL PHONE Can you help please
Posted by: gabriel alormele 26 Aug 2011
Both my wife and myself are on the same virgin media wireless router, she can send and receive emails on hotmail but i cannot receive or send on my @virginmedia.com address.Any ideas why this is,we are both O.A.P's and not computer oriantated.
Posted by: Roy Hargraves 23 Aug 2011
rubbish e/mail service ,looking for a new supplier
Posted by: william allison 02 Aug 2011
Hi After a few days I've got virginmail working with with my blueyonder a/c and a virginmedia 2nd account. Use IMAP. See http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=3640&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable I now use windows Live mail to access my blueyonder a/c, a gmail a/c, a virginmedia a/c and a gmail a/c.
Posted by: Jaq 24 Jul 2011
i telephoned virgin last night as only just moved to them as my sons pc wont connect to internet they couldnt help me and today my phoneline went down i called virgin on my mobile and it cost me 15.00 i had to keep repeating my address to the person at other end and finially i ran out of credit so no home phone nor my sons pc connetion really appaled
Posted by: susanne shaw 13 Jul 2011
I am with virgin and have a virgin.net email account which I cannot access, it appears it's not just the old NTL addresses which are having problems. This causing nightmares with BT as I am unable to reply to their emails from another address as for security reasons they won't accept emails from an alternative email address :( .
Posted by: Infuriated 08 Jul 2011
I have had problems since the 20 May when I lost access to the Virgin Media billing system through their upgrade and subsequently to my email accounts. I have spent hours on the phone to VM ...two or three calls a week! As I have just been made redundant and am also partly disabled, this loss of service is a real issue for me. The key problem for me is that VM's email service is proving completely unreliable in terms of delivering email to you. This is particularly the case when one wants to access mail via a mail application (in my case Outlook Express) from the POP3 server. Amongst the emails that have failed to reach me are key messages from solicitors, JCPlus, from potential employers and concerning courses I am undertaking, from the NS&I , and my bank. Over the last 7 weeks, only three VM customer service staff were helpful, one checked all my settings (outlook express, windows mail and webmail - all correct as I expected), a second woman who explained that there was a recognised network problem, that my ntl email account had been 'orphaned' (orphan aliases), and the network team were working on issues with the VM billing- account site and the link to webmail. She also explained that the VM user number was really there to set one's profile up and manage any VM, ntl or blueyonder email accounts. She gave me the correct job number (other VM staff had given me the wrong one) . Another staff member did promise a small refund.However, the majority - and I am sorry to say these are all the Indian call centre staff - have not been helpful, providing incorrect information and technical assistance, interrupting, and were unable to transfer me to the technical team or staff more technically competent. The last officer just said she couldn't deal with me,put me on hold but i then was cut off (I was polite and had given her my job number). After the call to the one VM member of staff who seemed to understand the problem, one of my two @ntlworld.com email accounts were attached to my VM account, one - my partners - is still missing. Finally 2 new @virginmedia email accounts that I set up to try to overcome the problems were added. But email receipt is still very intermittent. I don't want to be forced into using webmail - it is not that secure and I need copies on my own machine - particularly where these are financial, legal and job related. I have also contined to receive confusing and contradictory automated emails from VM. In the meantime, I have missed out applying for jobs, on savings issues and I am now considering other providers.
Posted by: Jenny Wood 04 Jul 2011
June 2nd being a Saturday I guess this email problem will remain unsolved.
Posted by: malcolm 02 Jul 2011
i am having all the same problems as the rest of the people that have mentioned on here...just want to add, as it seems to be affecting customers with old NTL addresses...my question is WHY...we never had probs with NTL addresses before...we didnt ask for VIRGIN to take over NTL was doing fine as far as i was concerned so come on VIRGIN get yourselves sorted .
Posted by: rose kennedy 29 Jun 2011
Step 1, buy an email package from a 3rd party. In my case easily.co.uk. Step 2, cancel TV movie subscription, which because I'm such a long time NTL customer Virgin expect me to pay more for than 'new customers', as constantly pointed out in the adverts they bombard me with, thereby hitting Virgins bottom line. Step 3, hopefully Virgin go bust (sooner) and hope someone with real intentions of being an ISP buys the cable infrastructure...which all in all isn't too bad.
Posted by: Stuart 26 Jun 2011
I have lost all my emails and all my names and addresses and cannot get any of them back.. What are Virgin doing ???
Posted by: MOLLIE BROWN 25 Jun 2011
virgin broadband installed tue 7june 0800.when we went to try it out all that came up was u av no signal.when the wife who is disabled and the main reason we want to go on line she was told they do not send engineers out you will av to sort it out yourself,we dont have aclue we are trying to teach our selves.can this attitude be right if you are trying to get and keep customers advise please, we have no monies to throw away
Posted by: r.goodwin 08 Jun 2011
Disgusted i'm a Virgin Customer,Had No tv Or Internet Since 8pm Saturdaty p.m Just Has Manu Game Started!Ugh! Been Promised Credits On My Bill!We Will See!BT Here We Come!
Posted by: Rob Williams 29 May 2011
For the last couple of weeks I have experienced problems accessing my ntl Virgin media account. If I try to access my emails by the most obvious method It shuts my whole computer down, but so far I have managed to get into my emails by always following this method. Google Virgin media. Click on the link that is titled Virgin Media (don't go for short cuts like Virgin email etc) once the page opens click on the word email in the left column, the address bar right at the top of the screen should change to green (if it hasn't and has a red tick on it don't use it) fill in your details and access your account. hope this helps.
Posted by: Mrs PC user 25 May 2011
got two things to say to Richard Branson ---- 1. Go fly your planes at our expense; Why dont you become a customer of your own shoddy services!!!!!! 2. Customer service is appalling - i want to email u but cant access my account - and im now being told i have no direct debit set up but they have took my money, I had no email at xmas for 3wks with no apologises and gues what gave them the benefit of the doubt and hey presto!!! its happened again . Defo leaving! Sack them all - im telling u if if my customers were this upset id be personally ringing them & writing a blog of apologises!! Get writing Sir!
Posted by: les 16 May 2011
I pay over £100 a month for my Virgin Package....Their already bad sevice just got even worse. My e-mail through Outlook ceased to work. Rang their Asian help line. 3 weeks until they can fix it. I asked them if they thought that was reasonable......'There are thousands of people other than you with the same problem'......Oh well that's okay then? Virgin Media---- FOXTROT OSCAR.
Posted by: Paul 14 May 2011
I had similar problems with accessing my email as I had an ntlworld.com email address. In the end, I just created a new email address with google, as it imports your emails from your old email address. So now, Ive just stopped using my old email address.
Posted by: Ras Dhesi 09 May 2011
16th march last time i had access to my e-mails it is now 4th of may totaly fed up with virgin...any one know how we can contact BRASON so we can vent our anger on him...bet he aint got this problem
Posted by: alan 04 May 2011
it doesn't matter if you print my address or not because nobody can open them iam fedup to the back teeth I cant even open facebook either
Posted by: Lucille Crook 02 May 2011
It is a shame that while Richard Branson is swooning over being in the cockpit of some new flight venture he is oblivious that Virginmedia is destroying his golden cow, his customers. The time to change from one email address to another can take up to 3 minutes, on one occasion 5. If it is because I have an @ntlworld that is not my problem, there's. I am paying for 50MG but seldom reaches 32MG, so I guess I am the fool using Virginmedia, it is falling to pieces. I really do not want to change it is such a bore, and in uth all these internet providers are conning their customers left right and center. VIRGINMEDIA PLAY FAIR, OR LOOSE YOUR CUSTOMERS.
Posted by: John Townsend 29 Apr 2011
My wife and I both have Samsung Galaxy S mobiles. We are both with Virgin media for our e-mail, but when my wife trys to log onto her account on her phone it insists on logging onto my account. Spoke to a rude prat called Brain, who of course blamed everyone but Virgin.
Posted by: Jeremy Newman 26 Apr 2011
i HAVE BEEN EXPERIENCING ALL THIS CRAP SERVICE AND HAVE HAD ENOUGH. i HAVE APPLIED TO CHANGE TO BT CONNECT AS THIS IS MY WORKS PROVIDER AND i HAVE NO PROBLEM WITH THEM. i HAVE CANCELLED MY DIRECT DEBIT INSTRUCTION WITH MY BANK' The only way to get Mr. Richard Branson tto get his digit out of his rectum is for all customers who are not receiving the service they arer paying for is to stop paying for a non exisiting service.
Posted by: FrankMcClory 19 Apr 2011
I managed to fix my friends lost NTL email address and access to live mail by the following method. Clicked on the forgotton email address link and then used my NTL account reference number and a couple of security questions. It came back with my usual NTL address then asked me to re set my password which I did usin the same as my previous password. So now same username/email address and password as before but all works again.
Posted by: Robert Brown 16 Apr 2011
For several weeks I have been experiencing many of the problems already listed below.I have spent hours trying to get through to someone who can sort the problem and i mean hours over days. No one cares. Problems encountered: 1. I cannot access my Virgin Media account as it advises I am not the Main account holder. I have been told to change my password several times, but it still makes no difference. 2. Emails - are not downloading to my home computer, but some are downloading to my Iphone and never to my PC. Some emails are downloading to my Iphone but are not even listed on my Virgin web mail. How bizarre is that? 3.Some bland emails from known senders are not even reaching my Virgin web page, they have just disappeared. 4. Last night after 40 mins onto Virgin about my email issues, they told me I would have to start using OUtlook Express and not Microsoft Outlook !Why should I change. They also blamed my firewall, but this has not been changed at all for a long time and is not causing access problems in any other respect. When I asked to speak to someone else after 40 mins, they put me through to Technical , back to square 1, pushing buttons to then be told they closed at 20.00hrs. I also struggle enormously to understand most people in the Indian call centre. I would have to say to anyone now DON'T ever go to Virgin Media, and those of us with them should leave them. The problem there is that they won't let you take your email address and of course that brings further inconvenience. RICHARD BRANSON DO SOMETHING TO PROVIDE SERVICE WHICH WE ARE PAYING FOR PLEASE !
Posted by: Deborah 15 Apr 2011
change settings to...imap.virginmedia.com, smtp.virginmedia.com, port 465 outgoing and 993 incoming. i have no problems receiving my ntlworld mail.
Posted by: NarcoNerd 13 Apr 2011
I had the same problem where I could not access my email via Windows mail. The previous evening I accessed my VM bill online ...when I tried to do this I was prompted to change my virgin media password. So when I had problems to access my email the next day , I changed my email password to the new VM "web access" password and hey presto - it worked . So it may be worth trying to change your "email " password to the new one if you have been promted to change your VM " web access" password. Hope it helps.
Posted by: Billy B 13 Apr 2011
Really fed up now. Stuck with Virgin through thick and thin as I hate the Murdoch empire. Over a week now without email. Done everything that the website tells me to do as if it would solve everything. No chance. No communication as usual. Similar to when we lost Sky 1 we were left to find out the hard way. Really considering a new provider this time.
Posted by: Katie 02 Apr 2011
Absolutely disgusted. Lost email to an ntl world account two saturdays ago. assured it would be fixed by the sunday. Then on the wednesday following was told it would be 3-5 days as the email address didn't appear to be registered to my virgin account. Phoned again on the sunday and was told to expect a call on the monday GUARANTEEING a fix. No call came so I called back and was told no action has been put in place despite being told the previous wednesday it was. ASSURED on the monday that all would be okay within 3-5 days. On the sixth day (sat 2 apr) I called again and was told to wait some more. Virgin now not giving out fix date. Told to sit and wait. No compensation offered. They will pass on my complaint ..... No amount of threats sways them. Will run down contract and leave. Well done Virgin. I truly hope whichever imbecile ran the email upgrade has been sacked. I very much doubt it. Total bunch of prats.
Posted by: lev 02 Apr 2011
I am now in my second week without outgoing emails. Virgin are truly appalling: The "web team" [sic] were "on the case". All other emails to them went unanswered. An expert I got in @£55/hour was unable to get any sense out of them. I'm ditchng this shambolic outfit. Does anyone know of an isp which is reliable and professional please?
Posted by: Geoff 02 Apr 2011
So suddenly, yesterday, 31st March, I've been able to get my IMAP clients to syncronise with my ntlworld account. About time too. Good to have it back but confidence in virgin media is at an all time low for me.
Posted by: Martin 01 Apr 2011
Life used to be so simple. Switch on computer, check e-mails etc. Now I can't even find my e-mails and keep being told my password is incorrect and will not let me change it. I just want to get back to the simple life!!!!!!
Posted by: brenda mcnally 01 Apr 2011
We have not had email since Friday 18th March...v frustrating. We run a business from home and use a 3rd party email address, so name@companyname.co.uk. We have spoken to Virgin 6 times now and each time left totally frustrated. Each time they have said it will be fixed in a couple of days. One even said it was fixed - if you're not happy I'll put you through to our disconnection service. Our email works everywhere else, so it is a Virgin issue. I have had to resort to a Vodaphone dongle to send / receive email from home (2G!!! - yawn)... not brilliant when running a business but making the best of a rubbish situation. I still don't know if it will ever work as one person said they don't support 3rd party email, another said they do it's broken, another hadn't got a clue, another said .virgin had problems not sure about 3rd party. Today they reckon they do support 3rd party email. I am non the wiser!! So frustrated I want to leave but who to go to!! Anyone else got 3rd party domain issues at all? Good to know we're not in this alone. It all worked fine before they started messing around!!!!
Posted by: Polominty 31 Mar 2011
So far I am able to access my mail via the Virgin Media Homepage or via Mozilla Thunderbird. I have,so far, had good service when I get any problems.
Posted by: kevin 31 Mar 2011
i have spoken to virgin regarding access to my blueyonder account as i can access it on every computer apart from mine they promised to phone back within an hour having changed my password, they never did so 7 hours later, i tried again, and they said yeah i can access mine from some computers and not others, it used to work fine till they tried changing it, and as i require my email for many things i am sick of this.
Posted by: ian 31 Mar 2011
this has been ongoing for approx. 12 days - don't suppose any refund will be forthcoming
Posted by: paula 31 Mar 2011
me too ! have no email for the lat two weeks also. Im fed up with virgin .I am moving to another provider thank god . dont waste you time with them they dont know what they are taking about!!!!!!!!!!
Posted by: margaret 30 Mar 2011
I tried two times to get through to a human voice without success. When i did i was transferred to the 'broadband team'. I thought thank goodness for that my problem solved. The phone kept ringing and then just went dead. This happened twice. I've given up at the moment these sort of things really wind me. We should all have a mass cancellation and go to Sky
Posted by: andy shardlow 30 Mar 2011
Go to mail2web.com and enter your email details and password for ntlworld. You can access all your emails.... then use the drop down box to access your spam and bin folders. Hope this helps. You can read all your emails and delete them from the server. Hope this helps.
Posted by: Harry 30 Mar 2011
It does not matter what you try you CANNOT pick up your Email perhaps I should change to another provider?
Posted by: Brian 29 Mar 2011
Exactly the same problem I cannot log into my ntlworld email address. I know it's working because prior to these problems I set it up through my blackberry. So I receive and send messages via my blackberry, yet it will not let me log on through the web. It's so frustrating and has been like this for the last ten days. I have tried every trouble shooting method on the virgin website but nothing works!!
Posted by: Beth 29 Mar 2011
THE link " connectoing you " provided by virgin media should be seen to, in order to give access to ntleworld.com Millions of clients complaining for not getting their mails from ntlworld.com and this problem is being caused by the upgrading of virgin media mail system
Posted by: Daniel 29 Mar 2011
Blueyonder account that I can't access although it all still comes through to both phone & Outlook. I despair with Virginmedia - nothing but problems since they decided to use the Google platform
Posted by: Michael 29 Mar 2011
just in case you thought you were the only one with this problem!! My email adress that defaults on the web mail log on panel contains an extra character (w) which does not match with my password. If i enter my genuine email address in to the login panel that doesn't match with my genuine password either? Whats going on?
Posted by: Mark Williams 29 Mar 2011
It seems Virgin media are taking us back to the old ntl days - I've been told by the call centre in India that I shouldn't have a problem that I can't access my emails regularly, since the upgrade of the website over a week ago, because the email service is free. So don't expect any compensation! The classic ntl excuse. Whenever there was a problem it was always with the free part of the service!! So Virgin really haven't moved on - they just had us lulled into a false sense of security for a while. Then I was offered £2, increased to £5 for the loss of service for over a week, but I refused and spoke with the UK team who apparently aren't authorised to offer anything. So they'll take your money and think it's ok that you have broadband, but can't access your emails with the service they provide. I think that's a part of what most people expect to be able to use their broadband for. Shame they decided to make a change to the website at all. I can really do without reading on the the site "Goodbye, come back soon!" . If only I could. Is there some higher body that we can go to to take this matter up? They promised on 24th that everything would be back to normal on 25th, but it's still not right.
Posted by: Val 29 Mar 2011
Going into our 10th day with no email. Spoken to guy in India and have been told we have to wait another 7 days until our email addresses will be working. This is really taking the p... It's pot luck if you manage to speak to someone in the UK. VM's disaster recovery is a joke.
Posted by: Jackie 28 Mar 2011
Any chance that v3 could get an updated statement of progress from virginmedia? I'm still experiencing problems getting IMAP clients to syncronise properly with my @ntlworld account. Anyone else still suffering?
Posted by: Martin 28 Mar 2011
Same story - blueyonder account. Suddenly asking for passwords etc. Can't access webmail (after the interface change - which I presume means VM are trying to ditch the googlemail system they bought). No email for a week now. Unbelievable. This really is taking the p*ss!
Posted by: James 27 Mar 2011
I am now well into my second week without my blueyonder email. I've been on the phone all week to Virgin trying to find out what's going on but the people at Virgin (when I do eventually speak to a human) don't have a clue as to what the problem is. Virgin media is as bad as the Virgin rail service.....total s***e !
Posted by: Mike 27 Mar 2011
I am now well into my second week without my blueyonder email. I've been on the phone all week to Virgin trying to find out what's going on but the people at Virgin (when I do eventually speak to a human) don't have a clue as to what the problem is. Virgin media is as bad as the Virgin rail service.....total s***e !
Posted by: Mike 27 Mar 2011
Well am glad I'm not the only one. Yes have the ntlworld account. Was able to speak to an Indian lass who though polite was clueless. Of couse there was the usual "Sorry can you repeat that" " didn't quite catch that" all of which seems to add hours to the call. If the account is lost this will be the second time it has happened. They reimbursed me £25 last time, WOW. I really would like to speak to someone who knows whats going on. I pay a monthlky bill of £130 so I would think I'm a valid customer. Does Virgin Media really care - I think not.I could ramble on and on, but it appears much I agree with has already been written. Do I feel better having written this? Unfortunatley NO
Posted by: Carey Harborne 25 Mar 2011
I am having the same problems with my virgin.net address. It works on my phone but I am in need of an old mail stored on the server. The virgin.net login takes me to Virgin media who say my email address is not valid. Nightmare!
Posted by: Chris 25 Mar 2011
I too am having problems with the ntl sign on, think it was Saturday when I first noticed. I'm not going to bother trying to get sense out of Virgin after they failed to reply to my constant requests to reset my IP address or instruct me how to do so, so I could actually access the internet. Poor show Virgin, I always used to defend this company. Not anymore.
Posted by: Eil McNeil 25 Mar 2011
so fed up of going round & round in circles to find ways to access my virginmedia.com email - so angry & frustrated now & I need access for my business. Every day this week I haveread on the website, or heard it from the "help"line that it'll be fixed "tomorrow" or is it a case of "manyana" ? I even tried to set up access via Windows Mail but guess what? - they have sent me an email which I have to access to verify my account! I give up!
Posted by: Carole 25 Mar 2011
For a week now I have been unable to access my blueyonder emails. I have phoned the Virgin helpline every day, and each time I am told that the 'problem' will be fixed by lunch time. I still cannot access my emails. Please Virgin, get your act together, before we all move to another company.
Posted by: Mike 25 Mar 2011
from march 17th i have not been able to send emails through outlook express and all i get from virgin customer sales is use own email system instead. i have all my contacts and folders in outlook and all thay tell is to manually tranfer the data over. VERY,VERY,Very POOR SERVICE and after 5 calls i am still none the wiser to know if they are going to resolve this problem and i think they don't really want to fix the fault they told me because you can send emails through virgin media it must be a fault in your computer, VERY CRAP SUPPORT and i am thinking of getting shot of virgin media
Posted by: charlie coultham 25 Mar 2011
Like every one else i cant get access to my emails am sick as a parrot what is my options?look for another provider?.
Posted by: Harry Jolly 25 Mar 2011
YYYYYYYYY.COM
Posted by: den holl 24 Mar 2011
I have been trying since Sunday to access my e.mails of course some of these are important to me I have spoke to customer service, what service ? about 4 times now twice I got two indian blokes who were useless spoke to a english chap yesterday he said the service would be sorted by today but not the case thats 5 days now they keep saying our engineers are working on the problem not sure I believe them something is seriously wrong after this length of time I think I will cut my losses and find another provider that can provide a reliable service
Posted by: nigel Davies 24 Mar 2011
Why do Virgin staff not know of problem when I phone? Have had no service for 5 days, will I be reimbursed? Not happy at all with lack of news. Surely could be advised when problem will be solved. NOT HAPPY!!!!!!
Posted by: Dorothy 24 Mar 2011
V3.co.uk has contacted Virgin Media about these problems and this is the response: "We have been upgrading our 'My Virgin Media' account management area to make things easier for our customers to view and pay bills as well as provide easy access to Virgin Media Mail and other services such as Digital Home Support. Whilst the vast majority of these changes have been implemented successfully, we are aware of an issue whereby a small number of customers have been having difficulty signing into their email accounts. Whilst the vast majority of customers are unaffected we are working as fast as we can to restore service for affected customers and are rolling out some changes from this evening which should progressively restore service. We expect full restoration by lunchtime tomorrow. We're sorry for any inconvenience caused."
Posted by: V3.co.uk Editor 24 Mar 2011
i have not been able to get into my ntl emails. i am disabled and rely on this service.it has only happened since the change over,i have been with them over 10 years sick as a pig.
Posted by: phil 24 Mar 2011
I have an ntlworld e-mail address and have not been able to access it for a week. I have just called and been told that during the recent server changes at Virgin a '1' was added to my address. Perhasp this was the general problem. I am told, predictably, that a lot of Virgin customers have had a similar problem and that my normal e-mail access will be restored in 4-5 working days. Meanwhile I can access it through Yahoo mail, but it's a nuisance - and a worry that vital messages (travel bookings etc) may be lost.
Posted by: Andrew Potter 24 Mar 2011
Since Saturday I can't read my ntlworld messages. sad, fed up, and very angry with this situation. lied to by the tech team, and sorry to see so many other affected. good luck to you all
Posted by: steve 23 Mar 2011
I too unfortunately have not been able to access my @ntlworld e-mail since Saturday 19th March. After various telephone and e-mail (not from my address obviously) contact I've been informed that my address has been deleted. They will try and restore it within 3-5 days (& I'm not holding out much hope of that being true) but they can't say whether or not my messages and contacts will be there! Last year, I think it was, during the "upgrade" to google I couldn't access e-mails and when I finally did after about a week all my contacts were gone. Clearly I'm a bit of a dumbo for remaining with them! but I thought at the time "better the Devil you know".... now I'm seriously thinking of converting.
Posted by: simon 23 Mar 2011
Since you have 'up-dated' the systems I cannot access my e-mails. It is very important to me that I should be able to. Please fix it - pronto!
Posted by: ANTHONY COX 23 Mar 2011
Same here i can't access my emails @virgin.net through the new web site. However I can access them through my mobile phone with the right setting (imap4 server). I have not try with outlook but i guess it should be possible. I hope that this helps. Cheers, Cyril
Posted by: Cyril 23 Mar 2011
Try gmail,as virgin mail is based on Gmail it looks and works just the same.I use my virgin email address in gmail.It sends and receives with virgin email address even though you set up a gmail account.The anti spam is great.
Posted by: david wilson 23 Mar 2011
Has anyone fiound a solution to the problem? I can not access my e-mail since the new "exciting" redisingning on 23rd Feb. I know that calls to some support centre (most probably abroad) cost a fortune and take hours and just frustrate you by the sheer incompetence of the staff, so won't eve try that. HELP if you know what to do.
Posted by: anna paton 23 Mar 2011
I haven't been able to access to my ntlworld account since Virgin started the upgrade of their website & I am getting very annoyed as I may have some important emails in there. I think we should have been given a warning about the upgrade & that it may affect our accounts so we can open up a new account & move the emails over in case of inaccessability.
Posted by: Janet Francis 23 Mar 2011
Spent a good half hour on the phone to Tech support - at what cost ?? - to be told my ntlworld.com account should have been disconnected 90 days after I stopped using Virgin media - sorry- but they took over my NTL service and kept my email account to now - I've been told they "are sorry but cannot help me to recover any info in the ntlworld.com account - work lost, contacts lost - and now no hope of me ever doing business with them in future - Customer Service - don't make me laugh.
Posted by: Brian Salt 22 Mar 2011
I have a virgin.net account - the log-in screen has changed and the password will not be accepted. I had problems the virgin email a year or two back. At that time I recall the service guys gave me some weird explanation that they did not know why I was given the email service that I was given as that was for dial up service - obviously this was to fob me off as some months later the service got connected miraculously. This is now proving to be serious as I have given out my email id to various organisations and I do receve important emails.
Posted by: Jay 21 Mar 2011
It is worrying that the company is not more forthcoming over the reasons for the outage. My important mails are forwarded to a separate gmail account and are are getting through. Also - due to preevious issues - I keep the POP settings live in outlook express and am getting everything via that service. I spoke to them at 9:27 am uk time 21 March and was told a notification would be added. They actually changed the message from "wrong password" to "technical problems" but nothing on front page.
Posted by: Tony W 21 Mar 2011
It has been more than 24 hours without my email, still waiting. God damn Virgin Media!...............thanks for the warning. Time for change I think anyways.
Posted by: paps 21 Mar 2011
I am now suffering these symptoms. I am looking at changing supplier.
Posted by: David 21 Mar 2011
Downtime planned for 10pm Saturday to 10pm Sunday, then 8 am Monday, then 8pm Monday, now it's to be 0800 Tuesday. Headless Chickens. The cheeky Customer Services adviser was a bit sarcastic when he asked if I really wanted a refund for the inconvenioence caused........of 50p! I'm looking for another provider and Virgin/Telewest can continue to fool their customers, but I'll not be one of them.
Posted by: Jake 21 Mar 2011
Have a blueyonder account am unable to access need to print of tickets any ideas how to get into my emails ? Are virgin Liable for loss of services?
Posted by: frances 21 Mar 2011
I haven't been able to access my virginmedia e-mail account since last Friday. Not long but my wireless internet was down from installation last year until last month. Too much to hope that problems had been resolved. Like other comments on the service I may cut my loss. 4 years with AOL problem free|! If only.............................
Posted by: Linda Ward 21 Mar 2011
This problem also affects virgin.net accounts as well, it's very poor workmanship if they can't get the servers up and running before taking down the old ones! They need a big pay cut!!
Posted by: Robo 21 Mar 2011
Poor,poor service. I hadn't realized until I stumbled on this correspondence how deep seated and long running these problems are. Occasionally I can access my ntlworld.com emails but generally can't. Although I have another gmail address, I still need occasional information from my old one. I'm fed up with it and am considering cutting my losses.
Posted by: Fed Up 21 Mar 2011
i have me pass word in front of me but virgin keeps telling me it is wrong virgin are making very hard to get in to the e mail now adays may change services if it gos on
Posted by: philip clark 20 Mar 2011
<p>I'm also having the same problem. Whenever I want to access my account either to read incoming e-mails or send them a box pops up asking me to "save, find or cancel" I have been onto the technical people they keep saying their enginners are working on it and the problem will be resolved shortly - you've guessed it I am still waiting. Help</p>
Posted by: hollingworth 04 Dec 2010
<p>I have the same sort of problems that I haven't resolved and check the virgin server once a week (I cannot be bothered to login to it more frequently). My son's account on his notebook PC wouldn't work at all until port 995 for the incoming mail was reset from 995 to 110 (the default setting that Windows live have is still 995).</p> <p>I don't know why Virgin don't read these blogs and fix their system.</p>
Posted by: Chris Kershaw 28 Nov 2010
<p>Similar problem with email access. If this had been a US company the FCC would have hauled management into court.</p>
Posted by: Mike 23 Nov 2010
<p>Once again I am unable to read e=mails and the internet is very spasmodic. Please put this right or I will be changing suppliers.</p>
Posted by: Enid 14 Nov 2010
<p>I have my "persona"l emails to my ntlworld address auto-forwarded to my "work" virginmedia address. This has recently become unreliable. I am not receiving some emails. Some emails I send are not being received. All in all very cheesed off.</p>
Posted by: Pedro Stephano 13 Nov 2010
<p>i've just tried logging on to my emails...******* piece of c***!!! It was working fine first thing this morning but now I cant access it. I have an ntlworld.com address. Nothing but problems!!!</p>
Posted by: matt 04 Nov 2010
<p>please send me emails setting for my mobile and sync settings my email is out of use I need it to communicate with recruitment people</p>
Posted by: Beryl Wakefield 15 Sep 2010
<p>I have had the above email address for 8 years, this was with dial up, i change to a wireless box with know problems,<br /> i have now replaced my system and can not log on to my e mails, can you help??. i do not want to change my e mail address. </p>
Posted by: john brown 31 Aug 2010
<p>For a couple of weeks while away on holiday I have been unable to send ntlworld emails from my iPhone. No problems receiving them. Absolutely fed up with it</p>
Posted by: John russell 12 Aug 2010
<p>I too have the old ntl address. I lost my virgin broadband for ten days from 14th July. When I did get it back, I had no emails from the missing period. Now I still only get 50% of my emails. I rang virgin, but they said they had checked my connection and everything is ok. They told me to ring EVERYONE up and ask them if they had sent me an email or not....... I ask you!!!!!!!!!!!!!</p>
Posted by: At wits end 11 Aug 2010
<p>I've spent soooo long on the phone to virgin about this and they say it's my client settings that are at fault and to ring microsoft.</p> <p>I'll be sure to refer them to this site the next time I ring.</p> <p>I was about to upgrade my broadband with them before, not now.</p>
Posted by: Alan Gibson 11 Aug 2010
<p>i thought it was me i have been trying to resolve it for about a month now, somes days my email works fine then other days its down, i can log in to Virgin to read my mails, and the stupid spam filter that has taken out an important emial i needed and has cost me dearly.if my eamils had not started to go wrong and i had not logged into my Virgin web page inbox i would have never known about the loads of spam mails i had as i said some of which were important.<br /> </p>
Posted by: Andrew 03 Aug 2010
<p>From last night, I have noted that at least 2 recipients have not received my blueyonder emails(too much of a coincidence I feel?)<br /> And I'm having to live with the server spam filter taking off genuine and quite innocent emails Can't think how their spam algorithm finds problems with 'normal' person to person messages! </p>
Posted by: Roger Morton 31 Jul 2010
<p>I have also had problems mainly with my wife's email which is a second account on my mailbox. It works at times but lost quite a few mails. We use outlook 2007.<br /> </p>
Posted by: John belcher 29 Jul 2010
<p>effect old blueyonder accounts too mines still not fixed. i was unsure weasther to trust that last fix they sent us all my email. that was probably what i need to click.</p>
Posted by: nick brennan 28 Jul 2010
<p>Seems the only way to get some sense concerning this everlasting emailing problem is to remove our custom from Virgin Media.<br /> Sorry, but I have tried everything else.</p>
Posted by: Robert BALCOMBE 28 Jul 2010
<p>I have just found out that Virgin have changed my POP password back to an old one, so this may be something for people to try if they get problems.</p>
Posted by: Nick 28 Jul 2010
<p>I am now getting problems, I am an old customer with a @ntlworld account and in the past few days I am unable to log into the pop server. I can log into the smtp server and send, but not the pop server to receive. I say not, but sometimes it works in fits and starts. I dare not phone as it will be a load of waffle. I have always found the actual cable service reliable despite the execrable customer support that NTL --> Virgin has always had with cable. THis might be because Richard Branson is on the same cable segment as me. Yes really, he has a house in our village. I wonder if his email is working?</p>
Posted by: Nick 28 Jul 2010
<p>I can't access my emails either on the web or on my own computer system - have no idea what to do as I am waiting on job interviews! Is anyone else able to access them via the Virgin site? I was able to until today.</p>
Posted by: pupski 28 Jul 2010
<p>A agree with all previous comments. Have just bought a new computer with Windows 7 (64bit)and email wouldn't work. Am now using Virgins web-based service - which isn't what I'm paying for!!<br /> Virgin should be aware that they will be losing customers if they don't quickly come up with a decent 'Pop' service.<br /> John</p>
Posted by: John 26 Jul 2010
<p>2 day i went on virginmedia and read the conment and thank you other use,s, i,ve been trying 2 get my e-mails 4 at least the last 3months and i thoughted i was going off my head or it was my old computer, and virginmedia let me think it was my computer or intnet, so if anyone reads this letter,please email me and let me know how i can get my e-mails, am not very quick,or understand computer lino, thankyou maria x</p>
Posted by: mariamccormack 18 Jul 2010
<p>I haven't been able to use my e-mail since 21st June now 18 July!! Spent hours on the phone trying to get through a language barrier to resolve, now dreading the thought of ringing again, might just move to another provider seems an easier option.</p>
Posted by: Rowena 17 Jul 2010
<p>So what if we don't "update" what then could it get any worse or when exactly will everything grind to a halt. The message seems to upgrade and get disconnected now or do nothing and we might get a few more days on email use before we all find a new provider :-)</p>
Posted by: Mike Pearson 15 Jul 2010
<p>havent been able to access my e-mails for ages my computer is now so slow because of this am seriously thinking of changing supplier</p>
Posted by: jancarr 14 Jul 2010
<p>I lost the use of Windows Mail two days ago, got on to technical support last night for half an hour and despite numerous attempts, it's still not sending or receiving. The Asian gent at the support centre told me to keep trying and he would call me back in ten minutes. He didn't and I'm still without Windows Mail despite following the Windows Mail set up instructions on the VM website. I am seriously considering closing my account with VM, this is totally out of order!</p>
Posted by: Rod Ballard 10 Jul 2010
<p>I have exactly thesame problem as AJR. How exactly are you now working</p>
Posted by: Bryce 05 Jul 2010
<p>I havent been able to access my accoun all evening and i have importand emails to read. This is the second time arround since I joined up with virgin, the first time it took me over a year to sort out, couldnt get email services and had to still pay them. Virgin Media is becoming more and more rubbish.</p>
Posted by: Claudette McIntosh 03 Jul 2010
<p>So now, after over a week not being able to access my email address I find out why?<br /> I hope my address isn't full of "your over the limit" messages!<br /> When can I accsess my mail??</p>
Posted by: Stephen Short 27 Jun 2010
<p>Update - this so-called update to my Virgin e-mail service is now spamming me with a load of rubbish and losing legitimate e-mails - some upgrade eh? going to be sacking them soon</p>
Posted by: Pete 10 Jun 2010
<p>I agree that Virgin are a useless organisation, but obviously I still need them!</p>
Posted by: Sheila Crask 07 Jun 2010
<p>I just love the way Virgin have palmed us off with a free web based service when we pay them for a package that includes server based e-mail - - seems like a con to me - and it seems Google scan your e-mails for ad words to target you with adverts if you access your e-mail via a browser, Virgin are not only saving money but making it by "offering" the new free "upgraded" service - - yeah right </p>
Posted by: Pete 05 Jun 2010
<p>I too have been without my e-mail for six days now. Following almost daily phone calls, initially being told it would take two hours to fix the problem, two calls yesterday gave a probable re-connection as 9am this morning (not happened) and a rather more truthful version of up to 10 days. This latter from a Virgin employee who is also cut off.Perhaps Branson should stop complaining about scientists over reacting to the ash cloud and get his own business in order!</p>
Posted by: AJR 02 Jun 2010
<p>I have also had problems with the new Virgin Email system (via POP forwarding with Outlook). The nature of the problem appears to be that the “settings page” on the email-web site does not retain the "selected radio button" setting that enables POP forwarding, so when selected the first time email is forwarded, but then the setting is lost and no further email is forwarded.<br /> The solution to this problem, which I am using, is to enable forwarding to another email address where I can the “POP-off” my email, but this problem is just poorly written scripts on the web site as loss of the selection status of a “radio button” is a simple and poor programming error.<br /> </p>
Posted by: Keith Firman 01 Jun 2010
<p>Today is my SIXTH day without Virgin email, despite numerous phone calls to the company. There was no warning whatsoever of any impending problem. My first, ninety minute call to Virgin's IT people - where they wrongly told me my network was at fault - resulted in my broadband being disabled altogether. After I managed to rectify this (by myself), a second, lengthy call resulted in them telling me my email would be out of action for up to ten days. On the third call (this time to someone in Liverpool, rather than the worse than useless call centre in Bangalore), I was told the reason was the migration to the Google platform.... And advised that had I been a business customer, not residential, my problem would be fixed more quickly because money would be at risk and I would therefore be more important. Excellent PR to go with your peerless customer service, Virgin.....!!!<br /> Further calls today have so far produced no results. This from the "leading communications firm" which claims on its own website: "it's not all about size. We're a company that understands people as much as technology. A company that hates jargon, rip offs, bad service and measly deals." Oh, really? My arse. </p>
Posted by: Unhappy Virgin Customer 01 Jun 2010
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