All the latest UK technology news, reviews and analysis

Cheshire Police touts benefits of ShoreTel UC system but budget cuts hamper rollout

17 Oct 2013

Cheshire Constabulary has said that using unified communications (UC) has proved a real benefit to the organisation, by helping both frontline officers and backend staff work more effectively. However, budget cuts are hampering the technology's rollout.

Speaking at the IP Expo event in London on Wednesday, Andrew Robson, technical infrastructure manager at the force, said that UC was seen as the key platform for the organisation to move towards a more agile and mobile-centric way of work.

"Unified communications will underpin our move to mobility and agility," he said. Robson elaborated by explaining that the firm had been using a system from ShoreTel, first installed in 2010, to help provide a number of benefits for staff.

"When the system first went in we had people calling us up asking if they could have it installed. This was because it had Caller Line Identity (CLI) so they could see who was calling them," he said.

Another benefit has been the ability to ensure calls can be pushed through to mobile devices, Robson explained. "We’re also able to use the four digit extension code we give to officers as a direct link to their mobile phone. This means, for example, insurance companies can speak to police officers directly, rather than having to go through switchboards or leave deskphone voicemails," he said.

"They can speak direct to officers on the roadside by bouncing the call from the ShoreTel system to Airwave [the mobile network used by police forces]. This may not sound like much, but it is a big plus and it works well."

Overall the organisation is installing ShoreTel phones across the region at a rate of about 100 to 200 every fortnight, with plans for 2,500 installations by April next year.

Robson said this would have been done sooner but the organisation is facing another round of budget cuts which has slowed down the rollout. "We have not stopped because the technology is bad but because we wanted to make sure the money we were spending is going in the right direction," he noted.

However, the organisation is keen to continue to use UC tools to try and cut costs and improve services, with plans afoot to use the ShoreTel service within new areas of the business.

"We’re also about to start using the Mobility Router service for senior officers so we can take away their expensive desk phone and just route everything to their BlackBerry. This should cut down on costs as all calls are handled over the data network," Robson said.                                                                        

  • Comment  
  • Tweet  
  • Google plus  
  • Facebook  
  • LinkedIn  
  • Stumble Upon  
Dan Worth

Dan Worth is the news editor for V3 having first joined the site as a reporter in November 2009. He specialises in a raft of areas including fixed and mobile telecoms, data protection, social media and government IT. Before joining V3 Dan covered communications technology, data handling and resilience in the emergency services sector on the BAPCO Journal

View Dan's Google+ profile

More on Law
What do you think?
blog comments powered by Disqus

Work location poll - office, remote or home?

Where do you spend most time working on your primary work device?

Popular Threads

Powered by Disqus
LG G Flex 2 hands-on review

CES 2015: LG G Flex 2 video

A closer look at LG's latest curved-screen smartphone

Updating your subscription status Loading

Get the latest news (daily or weekly) direct to your inbox with V3 newsletters.

newsletter sign-up button

Beacon technology: what are the opportunities and how does the technology work?

This paper seeks to provide education and technical insight to beacons, in addition to providing insight to Apple's iBeacon specification


Converting big data and analytics insights into results

Successful leaders are infusing analytics throughout their organisations to drive smarter decisions, enable faster actions and optimise outcomes

SQL Business Intelligence Developer - SSRS, SSIS, SSAS

SQL Business Intelligence Developer - SSRS, SSIS, SSAS...

Gas Commodities Trade Support Manager

Gas Commodities Trade Support Manager - 50-60K Key...

Solutions Analyst - Financial Services - SQL

Solutions Analyst - Financial Services - SQL Business...

CRM System Support & Development Manager

At the University of Derby, people are at the heart of...
To send to more than one email address, simply separate each address with a comma.