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Microsoft sticks the boot in over Google App services use at Pearson

28 May 2013

Microsoft has used a series of comments posted by unhappy staff using Google App services at education firm Pearson to again try to undermine the enterprise credentials of its rival.

Last week scores of staff at the 40,000-strong organisation took to V3 to counter claims from Pearson’s chief technology officer that most staff had chosen to use Google services over Microsoft's, and were happy with the decision to do so.

Many readers said that the decision to use Google was forced by management, and that business leaders ignored the real requirements of staff when selecting Google.

“In discussions with employees, most still wish we went with Microsoft, especially in the US. The general feeling is that Google was chosen at the highest levels and forced upon the masses. We got Screwgoogled,” wrote one reader.

This uproar played nicely into the hands of Microsoft, which has been vocal in its criticisms of Google. Microsoft general manager for its Office Division, Oliver Roll, told V3 he was not surprised by the comments seen on the article.

“Customers who ‘Go Google’ often end up unhappy and many decide to switch back to Microsoft, because Google’s browser-only approach can’t deliver the experience and capabilities people need at work,” he said.

Pearson and Google had not responded to V3's request for comment at the time of publication. However, a Pearson employee did take to the comment section of the story to post a defence of the firm’s decision to go with Google.

“Pearson takes security very seriously, and like any serious business, we always do due diligence before deploying new technologies,” he said. “We found that Google Apps was an excellent and safe solution for our business. The majority of the feedback we have received from our global workforce has been extremely positive.”

The incident is just the latest in the growing feud between Microsoft and Google as the latter begins to encroach further into Redmond’s enterprise heartlands with its suite of business applications.

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Dan Worth

Dan Worth is the news editor for V3 having first joined the site as a reporter in November 2009. He specialises in a raft of areas including fixed and mobile telecoms, data protection, social media and government IT. Before joining V3 Dan covered communications technology, data handling and resilience in the emergency services sector on the BAPCO Journal

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