All the latest UK technology news, reviews and analysis

iYogi launches cloud CRM service for remote PC support

02 May 2013
Cloud Computing Security

Remote support specialist iYogi is launching a cloud computing platform designed to let companies and service providers deliver their own remote management services.

The company said that its Digital Services Cloud customer relationship management (CRM) offering would allow customers to utilise the iYogi support network in their own services. Based on the Yogi support network, the service will allow enterprise and home service providers to offer in-house branded support for end-user PCs.

Larry Gordon, iYogi president of global channel sales, told V3 that the cloud service is a response to demand the company has seen from its partners to open up various components of the iYogi support network, which utilises a combination of locally-installed software and a remote support network to allow technicians to diagnose and repair systems through the cloud.

"The platform we run our company on has been improving over the last five years. Some customers want to just buy that for less," Gordon explained.

Though Digital Services Cloud will technically be part of a cloud CRM space dominated by, the company hopes that the service will become a more specialised platform, fine-tuned specifically for the process of remotely managing PC maintenance. Service providers would be able to increase revenues by offering their support services using the iYogi platform and network.

"What we layer on top of that is this enormous knowledge base built on particular analysis of what tech support is," Gordon said.

"It layers in that entire layer of big data we have collected on how to monitor these technology problems."

The company also plans to remain flexible with its pricing. Gordon said that in addition to the traditional cloud subscription offering, customers can opt to purchase access to platform with a one-time fee or pay based on number of users or a portion of the revenues they draw from their own deployments.

  • Comment  
  • Tweet  
  • Google plus  
  • Facebook  
  • LinkedIn  
  • Stumble Upon  
Shaun Nichols

Shaun Nichols is the US correspondent for He has been with the company since 2006, originally joining as a news intern at the site's San Francisco offices.

More on Cloud Computing
What do you think?
blog comments powered by Disqus

IT curriculum poll

With coding now compulsory in schools, how important are digital skills for the next generation of school leavers?

Popular Threads

Powered by Disqus
LG G3 in gold black and white

LG G3 vs Galaxy S5 video

We pit the two Korean firms' flagship smartphones against each other

Updating your subscription status Loading

Get the latest news (daily or weekly) direct to your inbox with V3 newsletters.

newsletter sign-up button

Getting started with virtualisation

Virtualisation can help you reduce costs, improve application availability, and simplify IT
management. However, getting started can be challenging


Converting big data and analytics insights into results

Successful leaders are infusing analytics throughout their organisations to drive smarter decisions, enable faster actions and optimise outcomes

testjobpleaseignore (autonormal)

16.09.2014 19:30:19 Adventure Instructor ...

VP, Reporting Controls Team Lead, 90k

VP, Reporting Controls Team Lead, 90k My client, a...

Solution Analyst

Job Requisition Number: 42398 The Solutions Analyst...

MS Dynamics CRM Developer

My client is looking for a Dynamics CRM Developer to...
To send to more than one email address, simply separate each address with a comma.