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Twitter, LinkedIn and Google praised by EFF for transparency

30 Apr 2013

The Electronic Frontier Foundation (EFF) is reporting that social networking and web service companies are making strides towards becoming more transparent with users.

In its annual Who Has Your Back? report, the online activist group lauded a number of major companies for their efforts to help preserve user privacy and report to the public the extent of their cooperation with government groups.

The report judged firms based on a number of practices, including publishing regular transparency reports, notifying users of government data requests and lobbying lawmakers for improved user privacy protections. Firms who met the criteria were given a star for the specific category.

Just two firms, and Twitter were able to earn stars across each of the six categories. A number of other firms, including Google and LinkedIn, were able to achieve five stars – Google's only failure was a lack of data request notifications and LinkedIn fell short on litigation activities.

Microsoft achieved four stars in the report, as did WordPress. Apple, Yahoo and AT&T were among the bottom performers with just one star. MySpace failed to meet the necessary criteria in any of the six categories.

"We’re thrilled to see a growing number of companies publishing transparency reports, and we especially commend Microsoft and Twitter for publishing their first transparency reports this year," the EFF said in its report.

"We are also seeing a shift that we hope will be adopted across internet companies more broadly: two Internet companies — Google and Microsoft — have published figures regarding National Security Letters, secretive government demands for user information that are typically accompanied by gag orders."

The group noted that a failure to earn a star in a given category was not always a sign that a company is lacking in its policies. Certain categories, such as defending users in court, were not applicable to every company tested.

Going forward, the EFF said that it hopes social networking sites and web application developers will continue to work to make sure that users are given protections and that data is handled responsibly when working with governments.

"While there remains room for improvement in areas such as the policies of location service providers and cellphone providers like AT&T and Verizon, certain practices — like publishing law enforcement guidelines and regular transparency reports — are becoming standard industry practice for internet companies," the EFF said.

"And we are seeing a growing, powerful movement that comprises civil liberties groups as well as major online service providers to clarify outdated privacy laws so that there is no question government agents need a court-ordered warrant before accessing sensitive location data, email content, and documents stored in the cloud."

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Shaun Nichols

Shaun Nichols is the US correspondent for He has been with the company since 2006, originally joining as a news intern at the site's San Francisco offices.

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