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PayPal website issues causing payment problems

28 Jan 2013
A laptop user looking at a Paypal page

PayPal is experiencing website problems that are resulting in customers' payments being taken multiple times but not actually going through.

As revealed by THE INQUIRER, users of the service have taken to Twitter during the past 24 hours to protest that they are receiving error notifications when trying to send payments, yet the payments are in fact being sent multiple times.

One Twitter user, @_Impromptu_ said her payment was taken four times when trying to pay for an item on UK Auction site eBay, despite items still showing in her account as "unpaid".

"Items [are] showing as unpaid via ebay yet payment has been sent 3/4 times to the buyers. cant get through via phone. i want a refund," she said.

Paypal apologised for any inconvenience on Twitter this morning, responding to complaints via the microblogging service by acknowledging its website issues and saying that it is "working to get this resolved" and will "update ASAP".

We'll have more on this story as it develops.

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Dan Worth
About

Dan Worth is the news editor for V3 having first joined the site as a reporter in November 2009. He specialises in a raft of areas including fixed and mobile telecoms, data protection, social media and government IT. Before joining V3 Dan covered communications technology, data handling and resilience in the emergency services sector on the BAPCO Journal

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