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HP tweaks service management tools for the cloud

27 Nov 2012
HP generic logo from campus

HP has unveiled a new version of its Business Management Service Software (BSM), which it claims provides a better view of service availability and performance in complex cloud-based environments, helping the IT team make better decisions.

The software uses data analytics to diagnose potential problems that could hinder a businesses performance.

"In today's complex hybrid environments, where business service availability and performance directly correlate to business success, IT organisations are looking for new ways to deliver predictable service levels," said HP's senior vice president and general manager of hybrid and cloud business unit software Ajei Gopal.

"The new HP Business Service Management solution delivers end-to-end operational intelligence to help IT make better decisions and improve service levels in complex, dynamic IT environments."

HP's BSM software is designed to help companies that have made significant investment in virtualisation platforms.

According to Charles King, principal analyst for research firm Pund-IT, an increased workload on virtual machines can make it difficult for IT operators to find and identify problems in the workflow.

"It's been a problem for years. As companies have used virtualisation to consolidate multiple applications and workloads onto smaller numbers of servers, they've replaced physical datacentre sprawl with what many call 'virtual sprawl'," King told V3.

"If it's hard to track down critical hardware problems, the results can measurably impact your business."

King says that HP's new additions to its BSM software have brought on some interesting new features that could appeal to consumers.

"HP has done a couple of interesting things here. Basically, the new version of BSM incorporates automated analytics tools that continually monitor the status of system performance and alert operators in real time when problems arise," continued King.

"That allows the issue to be addressed ASAP, minimising potential damage. In addition, BSM also includes out of the box connectors that allow HP's solutions to be used in IBM Tivoli and Microsoft System Center environments. That's a feature that owners of multiple systems will be happy to see."

While King appreciated the new features he was also quick to point out that other firms have been offering similar analytics tools in their management suites for sometime. IBM brought analytics to its Tivoli platform last year.

HP's new software is available starting now through HP and its partners. BSM software is priced on a licensing model.

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James Dohnert

James is a freelance writer and editor. In addition to ClickZ, his work has appeared in publications like V3, The Commonwealth Club,, and Shonen Jump magazine. He studied Journalism at Weber State University.

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