All the latest UK technology news, reviews and analysis


Microsoft extends social drive with Moxie partnership

05 Nov 2012
Paper figures representing social networking

Microsoft has partnered with enterprise social network firm Moxie Software to offer its Dynamics CRM customers increased collaboration capabilities.

The news of the partnership follows Microsoft's acquisition of social firm Yammer for $1.2bn in June, and the acquisition of Skype for $8.5bn last year, as the Redmond giant steps up its battle with Google to provide business users with collaborative enterprise software.

Moxie Software will provide Dynamics customers with its Spaces tool, an offering launched in March this year to integrate customer communication channels with internal employee collaboration.

The Spaces tool offers customers an Expert Connect feature that that allows cross-departmental collaboration for customer service, IT, human resources, sales and marketing. It aims to ensure accurate information is shared through all customer communication channels, whether by chat or social media.

For example, if a customer asks a question on chat and the support centre does not know the answer, the query can be escalated to to elsewhere in the organisation.

This also allows Dynamics CRM to be used as the single source for all customer and interaction data, according to Microsoft.

Meanwhile, the Knowledge Spaces' search engine gives customer service agents access to the right information quickly.

"Moxie's multi-channel and knowledge base solutions coupled with Microsoft Dynamics CRM capabilities empower our customers to provide a great customer experience," said Craig Dewar, Microsoft Dynamics CRM product marketing director.

"Having the right tools not only means enabling high productivity for customer care teams-but more importantly, it means transforming the workforce into a market intelligence network."

Moxie Software made headlines at the end of last year when Jonathan Schwartz, Sun Microsystems' former chief executive, took a job at its board of directors.

  • Comment  
  • Tweet  
  • Google plus  
  • Facebook  
  • LinkedIn  
  • Stumble Upon  
More on Social Networking
What do you think?
blog comments powered by Disqus
Poll

Windows 10 poll

What are your first impressions of Windows 10?
12%
6%
10%
3%
19%
3%
47%

Popular Threads

Powered by Disqus
V3 Sungard roundtable event - Cloud computing security reliability and scalability discussion

CIOs debate how to overhaul businesses for the digital era

V3 hosts roundtable with Sungard Availability Services

Updating your subscription status Loading
Newsletters

Get the latest news (daily or weekly) direct to your inbox with V3 newsletters.

newsletter sign-up button
hpv3may

Getting started with virtualisation

Virtualisation can help you reduce costs, improve application availability, and simplify IT
management. However, getting started can be challenging

ibmv3may

Converting big data and analytics insights into results

Successful leaders are infusing analytics throughout their organisations to drive smarter decisions, enable faster actions and optimise outcomes

Junior Software / App Developer - VC Backed Medical Tech Start-Up

Junior Software / App Developer - University Spin Off...

Web Developer - £30k - £37k, Manchester city centre, PHP, MVC, Python

PHP Web Developer - Manchester city centre, £30k - £37k...

IT Systems Administrator - Warrington, £40k - £45k basic, Concept

IT Systems Administrator - Birchwood, Warrington, £40k...
To send to more than one email address, simply separate each address with a comma.