All the latest UK technology news, reviews and analysis


O2 admits to another outage as customers rage

12 Oct 2012
O2 logo with bubbles

O2 has admitted another outage on its network is affecting the ability for customers to make calls and access data services.

V3 noted several customers complaining of a lack of service on Twitter.

An update on the firm's Status Page confirms the error is still ongoing.

"We've got some problems with our phone service right now. Some phone numbers might not be working. Those numbers are not location specific," it said on the page," it said.

A spokesperson for O2 told V3 that some 10 percent of its customers have been affected by the issue but it hoped to have it fixed by the end of the day.

"Some customers will already have had their service restored and we will have a full fix this afternoon. We are sorry for the inconvenience this has caused those customers," they added.

The incident could well prove embarrassing for the firm after a major outage in June left millions without services. This forced the operator to promises compensation to customers that likely totalled several millions.

The issue also comes as its rival EE prepares to rollout 4G networks on its existing 2G spectrum which could well entice customers to jump ship to the operator to take advantage of the services.

It is likely to be at least six months before O2 itself will have similar services up and running in the UK, though.

  • Comment  
  • Tweet  
  • Google plus  
  • Facebook  
  • LinkedIn  
  • Stumble Upon  
Dan Worth
About

Dan Worth is the news editor for V3 having first joined the site as a reporter in November 2009. He specialises in a raft of areas including fixed and mobile telecoms, data protection, social media and government IT. Before joining V3 Dan covered communications technology, data handling and resilience in the emergency services sector on the BAPCO Journal

View Dan's Google+ profile

More on Networks
What do you think?
blog comments powered by Disqus
Poll

Windows 7 end of mainstream support

What are your plans for when Microsoft ends mainstream support for Windows 7 in January 2015?
10%
8%
3%
65%
14%

Popular Threads

Powered by Disqus
LG G3 in gold black and white

LG G3 vs Galaxy S5 video

We pit the two Korean firms' flagship smartphones against each other

Updating your subscription status Loading
Newsletters

Get the latest news (daily or weekly) direct to your inbox with V3 newsletters.

newsletter sign-up button
hpv3may

Getting started with virtualisation

Virtualisation can help you reduce costs, improve application availability, and simplify IT
management. However, getting started can be challenging

ibmv3may

Converting big data and analytics insights into results

Successful leaders are infusing analytics throughout their organisations to drive smarter decisions, enable faster actions and optimise outcomes

Front-end Web Developer/Designer (JavaScript, HTML5, CSS3)

Front-end Web Developer/Designer (JavaScript, HTML5...

Systems Support Analyst / Technical Support Analyst

Systems Support Analyst. Commercial SQL (including SSRS...

.NET Development Team Lead

.NET Development Team Lead. C#, ASP.NET. Front to middle...

Online Copywriter

Online Copywriter Based Birmingham – up to £27...
To send to more than one email address, simply separate each address with a comma.