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Dell sharpens IT support service with ITNinja

23 Mar 2012

Dell is relaunching its AppDeploy service to improve the support service it delivers to IT administrators.

The company said that its new ITNinja service would provide both support services as well as community networking features.

The site, which will be offered through the Dell Kace platform, will also offer tips for best practices and a knowledge base of more than 200,000 support articles.

Dell estimates that the site draws 450,000 visitors per month.

"ITNinja builds on Dell’s established social media success to deliver a valuable community hub in which IT professionals can not only share tips and information but also form new connections with their industry colleagues," said John Swainson, president, Software Group at Dell.

"With one of the largest knowledge bases of software application topics on the web, ITNinja will help the IT community find the answers to their software questions quickly so they can focus on innovation and do more."

First purchased by Kace Networks in 2008, AppDeploy was later brought under the Dell banner when the company acquired Kace in 2010.

In addition to its administrator knowledge base and support community, AppDeploy also developed Repackager, an administrative tool which allows IT staff to redeploy system and application updates to end users.

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Shaun Nichols

Shaun Nichols is the US correspondent for He has been with the company since 2006, originally joining as a news intern at the site's San Francisco offices.

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