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09 Sep 2011
Microsoft and Google suffered outages to their cloud-based services this week, highlighting the downside of relying on services delivered via the internet for critical business capabilities.
Microsoft's online services, including its Windows Live Hotmail and SkyDrive, suffered a failure overnight on Thursday. The problems are also reported to have had a knock-on effect on Microsoft's Office 365 cloud-based productivity suite.
Microsoft's Inside Windows Live blog said the problems appeared to be related to DNS configuration issues, and the company quickly took steps to rectify the situation.
Meanwhile Google users were hit on Wednesday when the Google Docs suite was offline for about an hour, causing some browser-based applications to be unavailable.
Both problems happened outside working hours for UK customers, but the fact that services were unavailable for several hours is a sobering thought for anyone considering cloud services for business use.
Coincidentally, Google announced last week that it is adding offline access capabilities to services including Gmail, Calendar and Docs, in response to customer feedback.
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rubbish
based in uk have been unable to connect to my gmail account for several hours. only recently changed to gmail after 13 years with another company. what a mistake I made
Posted by: wakeling 09 Sep 2011
not impressed
I have been unable to connect to my gmail account for several hours i am based in the UK. I haved only recently changed to gmail. for the passed 13 years I have little or no problems connecting to my e-mail
Posted by: geoff wakeling 09 Sep 2011