Virgin Media customers continue to suffer from email problems

Angry Virgin Media customers are continuing to report major frustrations with the firm for problems with its email service, including being unable to log in to the system and accounts being lost.

Numerous readers have left comments on several past articles by V3 concerning previous issues that had been reported with the service, suggesting that the same problems appear to be ongoing for some customers.

One reader, simply called 'Infuriated' wrote on 8 July that they were unable to access emails from their account, adding that it isn't an old NTL account as Virgin had claimed was the root of previous problems.

"I am with Virgin and have a virgin.net email account which I cannot access, it appears it's not just the old NTL addresses which are having problems," they said.

"This is causing nightmares with BT as I am unable to reply to their emails from another address as for security reasons they won't accept emails from an alternative email address."

A second reader, Jenny Wood, wrote on the 4 July that the inability to access Virgin email services was causing her serious distress and that calls to the firm were failing to make any headway.

"I have had problems since the 20 May when I lost access to the Virgin Media billing system through their upgrade and subsequently to my email accounts. I have spent hours on the phone to Virgin Media, two or three calls a week," she said.

"As I have just been made redundant and am also partly disabled, this loss of service is a real issue for me. The key problem for me is that Virgin Media's email service is proving completely unreliable in terms of delivering email to you."