TeleWare addresses mobile call recording need for financial firms

Telecoms firm TeleWare has announced a clientless call recording technology for financial sector organisations, which it claims can capture every call to or from company-owned mobile handsets, in line with new Financial Services Authority (FSA) regulations.

TeleWare Mobile Recording is aimed at helping financial services firms comply with FSA regulations governing mobile phone conversations which come into effect from November.

Unlike some solutions to the problem, TeleWare's product moves the recording process into the mobile operator's network rather than using a software agent installed on each handset.

This enables it to work with any phone, whether it is an iPhone, BlackBerry, Windows Phone, Symbian or Android handset, and makes it more difficult for an end user to compromise it, according to TeleWare.

"Every call is recorded as it passes through the network so there is no need for any device client or re-routing, and the call recording policy cannot be circumvented," said TeleWare chief executive Steve Haworth.

By placing call recording within the mobile network, TeleWare said it provides an effective method of meeting the FSA mobile recording requirement, without burdening the IT department or compliance staff.

TeleWare Mobile Recording works using a special TeleWare SIM, allowing the mobile operator to record each call and SMS message, along with the destination number, plus a date and time stamp. Recordings are encrypted and stored for up to 10 years, TeleWare said.

The company said it is currently testing the platform with several UK mobile service providers, which will build the cost into the mobile tariff. This is likely to start at £14 per user per month, on top of whichever tariff the customer chooses.