Intel and RealVNC add remote PC diagnosis

The RealVNC tools will be embedded into Intel Core vPro processors

Intel and RealVNC have introduced a keyboard-video-mouse remote diagnosis system designed to help organisations limit PC downtime.

The RealVNC tools will be embedded into Intel Core vPro processors, and will let IT professionals administer Intel vPro-based end user computers from any location, and troubleshoot and recover them should they fail, the firm explained.

"We have always been dedicated to product innovation, and this collaboration expands the possibilities of KVM [keyboard, video or visual display unit] technology to new levels," said Andy Harter, chief executive at RealVNC.

"With Intel's on-chip KVM, now even more IT professionals across the world can benefit from the flexibility that RealVNC can help bring. We are extremely proud that our technology is an integral part of Intel vPro Technology."

Intel said that IT teams could diagnose and recover the system as easily as if they were in the room, and thus would help keep any downtime to a minimum.

"Intel KVM Remote Control, working as a part of Intel Core vPro processors, makes remote PC servicing significantly easier, allowing businesses to keep their PCs up and running with less disruption when issues occur," said Rick Echevarria, vice president and general manager of Intel's Business Client Platforms Division.

"This capability can transform help-desk processes for IT and enable new service capabilities for IT outsourcers."