IT staff cracking up under pressure

IT managers may well be on the brink of burn-out, according to research which found that many technical staff are being pushed beyond the limits in terms of working hours.

The results found that a quarter of IT managers work a 60-hour week, which represents almost four hours overtime per day. Also, 90 per cent of IT managers typically exceed the 48-hour working week set out by the European Working Time Directive.

Government sector workers are hardest hit, with 100 per cent of respondents working above and beyond the call of duty. Retail was second worst with 93 per cent working overtime, followed closely by the education, finance, manufacturing and hi-tech sectors.

The main reason behind the extra hours was a lack of resources, according to 28 per cent of the respondents. Another 22 per cent said that the pressure of development work accounted for extra time, with 10 per cent highlighting unrealistic deadlines as a major problem. A further 14 per cent said that they were expected to be available for out of hours support calls.

David Godwin, vice president of strategy at Attenda, the internet outsourcing company responsible for the research, said that "UK companies needed to adopt a 24-hour culture if they were to succeed in the internet economy".

But he added that the UK was going about it the wrong way by putting the "responsibility for maintaining a 24-hour presence onto in-house IT departments on top of already heavy workloads".

Almost all IT managers in the south of England, excluding those in London, said they were affected by extra working hours, with the next worst spot being the Midlands. Around 86 per cent of London managers said they were affected, with 75 per cent in Scotland and 71 per cent in the north of England.

Godwin likened the IT manager working day to that of a junior doctor. "While burn-out among IT managers is not a matter of life or death, the potential to cause damage to their companies' online presence is great," he said.