Microsoft unveils 'Titan' CRM update

Microsoft Dynamics CRM features a 'multi-tenant' architecture

The latest version of Microsoft Dynamics CRM, formerly codenamed 'Titan', has been released to manufacturing, Redmond announced today.

Designed with a single unified code base, the two releases are Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments, and Microsoft Dynamics CRM Live for Microsoft-hosted deployment.

Brad Wilson, general manager of Microsoft Dynamics CRM, said that the offerings expand on Microsoft's Software Plus services strategy.

Dynamics CRM features a 'multi-tenant' architecture that supports multiple customers per server, together with support for more than 25 languages.

New business intelligence capabilities include cross-entity views, and an end-user ad hoc reporting wizard.

The release has been in use over the past year by more than 600 partners around the world and more than 100 early access customers.

The English language pack will be available within the next seven days to new and existing partners and customers.

Nine additional language packs will be available in January and the remaining language packs will be delivered at a rate of four or more a month.